Businesses are facing a double-edged sword. On one side, IT costs are skyrocketing. In fact, Gartner predicts that worldwide IT spending will reach $5 trillion in 2024, an increase of 6.8% from 2023. On the other side of this sword, constant technological hiccups are pulling valuable staff away from core duties. This confluence of rising expenses and disruptive incidents underscores the urgent need for streamlined and cost-effective IT solutions.
Recognizing these challenges, Lakeside Software leveraged its collection of high-quality, well-structured IT data and proactive IT capabilities to create AI models purpose-built for IT. Its SysTrack Intelligence Package is positioned to revolutionize IT operations.
First, some background on Lakeside.
Lakeside's solutions are how organizations with large, complex IT environments get visibility across their digital estate, and they see how to do more with less. For far too long, IT teams have struggled to see what's going on in their dark estate – where costly inefficiencies, poor employee experiences and unresolved problems hide. This visibility helps organizations optimize resource allocation and address potential problems.
Its SysTrack Intelligence Package’s patented data collection and storage allows the platform to aggregate and analyze a vast amount of endpoint data. This allows IT teams to extract actionable insights and make data-driven decisions. The SysTrack Intelligence Package simplifies data exploration, which allows users to identify critical issues. Customer examples showcase the effectiveness of the system. One user identified a potential disruption impacting thousands of devices through a simple query, while another proactively detected an anomaly affecting employee productivity using Lakeside's AI model.
SysTrack Intelligence Package also helps organizations anticipate and mitigate IT problems before they escalate. By analyzing data patterns with AI, Lakeside offers a proactive solution compared to traditional reactive approaches. The embedded AI engine proactively identifies issues and predicts potential disruptions.
The package enables IT teams to search a comprehensive data repository with simple questions and receive results compatible with existing tools. Additionally, natural language queries facilitate real-time insights during critical situations.
And finally, SysTrack Intelligence Package utilizes generative AI and data to provide help desk personnel with a virtual assistant. This AI identifies IT challenges and offers solutions tailored to the specific organizational environment.
"At Lakeside Software, we understand the critical role that AI plays in transforming IT and addressing the complex challenges faced by organizations today," said Dave Keil, CEO at Lakeside Software. "Our customers are looking to cut through the AI buzz and see real returns. Our SysTrack Intelligence Package does just that with purpose-built AI to proactively identify and prevent IT issues from spreading, ultimately saving valuable time, resources, and money for our customers."
A recent white paper by Enterprise Strategy Group senior analyst Gabe Knuth says the Lakeside SysTrack platform allows organizations to gather large volumes of reliable data from endpoints, virtual desktops and applications.
This comprehensive view of endpoint performance and IT health across the digital workplace, Knuth writes, can be used to train AI models that are not only IT-aware but tailored to individual customer usage patterns and needs, too.
As businesses embrace the transformative power of AI, Lakeside continues to lead the charge in innovation and empower its clients to unlock fresh opportunities and foster sustainable growth.
Edited by
Alex Passett
