Faced with growing needs that were outpacing the capabilities of its open source monitoring tool, Microsolve announced the company has adopted ScienceLogic’s IT monitoring software in order to meet the requirements of its expanding clientele.
The rapid expansion of cloud computing and remote access has opened up new possibilities for IT support providers in the services they provide for businesses. While it’s not well defined, this emerging field of IT monitoring is expected to experience a healthy growth rate in the next few years as both solutions and business needs become more refined, according to a report from Forrester Research.
It’s a common issue among IT service providers that support multiple clients with varying needs—finding a solution that will support current systems as well as grow as they expand. And as Microsolve began to add both services and customers, a customizable and scalable solution became the company’s paramount need.
"We were at a tipping point with our open source solution," said Alan Robinson, Microsolve's business development manager. "Our existing tool was not meeting our needs and we needed a customizable, commercial product to replace it. With our focus on productization, it was also critical that we find a true multi-tenant platform that could provide visibility to each of our customers without requiring excessive man-power from our end."
Microsolve, based in Australia, offers server and network provision and support, consulting, procurement, and creative services to businesses in the healthcare and aged care industries. Because their clientele ranges from small businesses to large corporations, multi-tenant capabilities were a key element.
The company used the ScienceLogic solution to develop multiple levels of data segmentation. Information includes user profile, customer profile, geography profile, technology profile, and more. Additionally, the ability to customize the IT monitoring software to their needs was pivotal in the decision to implement the solution.
"Coming from a service provider background, we knew we had to build a product that was truly multi-tenant and could be quickly and easily customized," said David Link, CEO, ScienceLogic. "No two service providers are alike and every IT infrastructure is completely different. With the service provider in mind, we built, and continue to improve on, a product that consistently exceeds the expectations of service providers like Microsolve."
Edited by
Cassandra Tucker
