Polish nearshore and offshore managed services provider (MSP) Multishoring.info is offering two types of IT support designed specifically for small systems. The company, which aims to help customers reduce their IT costs by implementing projects in lower-cost countries, also focuses on teaming customers with areas of similar culture and geography.
The MSP specializes in offering cloud enablement and development as well as mobile app development and application integration. Multishoring.info uses a variety of platforms, including Microsoft, IBM, Oracle and Tibco, to manage development and support of applications in virtually any technology. While managed, offshore IT support is typically geared toward larger businesses and massive helpdesks, Multishoring.info is making a compelling usage case for smaller businesses and systems.
IT support is provided with the main goal of reducing customers’ IT costs. The first main way it is delivered is specialized for IT systems requiring no particular knowledge except for the use of basic technology as well as how and where to log into them of modifications are needed or in the event of a failure.
"In this case you can buy a number of working hours per month, to be determined based on your previous experience with the technical care of these IT systems,” said Andrzej Biesiekirski, CEO at Multishoring.info. “Multishoring.info takes action within a few hours of the moment when the client lets us know about a system failure or a need to modify the system. If the volume of work in a given month exceeds the purchased working time, you pay only for the additional time."
Managed services for those systems requiring more specific knowledge and continuous maintenance is also offered. Clients may purchase a defined and guaranteed number of working hours, enabling the MSP to have constant knowledge of supported IT systems operation as well as the ability to perform regular maintenance. A team of global companies and contractors handles IT support and maintenance operations, managed closely by Multishoring.info.
"By offering IT support of small IT systems we also want to encourage companies from around the world to take advantage of our IT support and maintenance services for their larger systems,” added Biesiekirski. “They can easily test the quality of our nearshore and offshore services by entrusting us with the IT support of their less important systems. When they realize that it works well and costs half of what they have paid so far, it may be easier for them to entrust us with the IT support of their more critical systems too."
Edited by
Cassandra Tucker
