MSP Today Expert Feature
September 10, 2013

Continuum's Managed Services Platform Helps SolutionOne Transition to the SMB Market

Continuum recently secured a new partnership with SolutionOne, a services provider for document and content management software and office technology. Under the agreement, Continuum is now the exclusive software and services partner for SolutionOne’s managed IT services business.

Put simply, this means that existing clients and prospects will have access to an all-in-one source for their office technology needs, while allowing SolutionOne to better respond to end-user preference for an on-demand, pay-per-use billing method.

For SolutionOne, this sort of change is par for the course. The company has consistently, over its 75 or so years in operation, updated its business to meet industry changes, allowing it to better serve its customers’ long-term growth. The move to a managed services delivery model is not only SolutionOne’s latest evolution; it’s also a way for it to offer broader, deeper engagement between office dealers and SMBs.

"Our clients consistently tell us that we do a better all-around job supporting them than their other IT vendors," said SolutionOne president John Kuchta. "We chose Continuum because they are the only provider that delivers comprehensive Remote Monitor & Management (RMM) automation, an industry-leading network operations center (NOC (News - Alert)) and a 24/7 Service Desk — all integrated in a powerful platform, which optimizes our IT service delivery that is not possible with other managed services offerings. "

image via shutterstock

Continuum secured a similar deal with CMIT Solutions earlier this year, becoming the company’s exclusive provider of managed services and software.

Meanwhile, for SolutionOne, Continuum is offering a smooth, rapid transition into the SMB IT market on the back of its managed services platform and the office technology business expertise of Growth Achievement Partners (GAP), with which Continuum recently partnered. In essence, this model provides a way for dealers to capitalize on trends toward off-site management, hardware as a service (HaaS) and cloud-based offerings.

Edited by Ryan Sartor