CSG Expands Managed Offering to Global Communications Service Providers

By Amanda Ciccatelli

CSG Systems International, Inc., a provider of software and services-based business support solutions that help clients generate revenue and maximize customer relationships, has globally expand its managed services program.

With this offering, CSG brings combines its portfolio of solutions, including its CSG Singleview convergent platform; the wholesale billing platform, CSG Wholesale Business Management Solution (WBMS), and its direct to consumer content monetization platform, CSG Content Direct, to address the need for CSPs to lower costs, transform operations as well as create flexible customer support.

“It is in CSG’s DNA to apply its heritage of cloud-based convergent charging and billing in new ways that empower our clients to evolve their business models,” said Alam Gill, Senior Vice President, Managed Services at CSG International, in a statement. “With CSG’s managed services, we apply our expertise to remove the technical complexity of delivering business improvement for our clients, using award-winning solutions that support the operations of the majority of today’s top CSPs worldwide.”

This expansion of CSG’s managed services offering to a global market is a natural step for the company as CSG has established managed services Centers of Excellence in Asia Pacific, Europe, Middle East, and Africa as well as Central and Latin America regions and has deployed in-region expertise to support the needs of its global clients.

According to Informa Telecoms & Media, 87 percent of CSPs indicated that they already work with, or intend to work with, a BSS managed services provider in the next three years. In addition, their research shows that CSPs’ expectations for the value that managed services will provide has increased over previous years.

Kris Szaniawski, principal analyst, Informa Telecoms & Media, commented, “CSPs are faced with managing increasingly complicated infrastructure to support new devices and services. As a consequence, CSPs are increasingly prepared to work closely with trusted partners - with managed services providers who have resources and expertise to manage complex BSS structures in a way that brings products and services to market faster and rationalizes legacy networks more effectively."

CSG’s history of supporting complex technical and business requirements through a managed services model is illustrated through its recent successes. In fact, CSG transitioned an interconnect environment and operations from a client’s European premises into CSG’s managed services environment in only four months. This migration included moving active data, history and revenue management processes to the new environment for 1.6 million subscribers and 570 international roaming partners. Additionally in 2012, CSG executed a large billing system conversion, migrating more than 30 million subscriber accounts without a disruption to the client’s business. This conversion was two years in the making, and included a system migration of 28 CSG applications and 43 client applications.

In just over five years, CSG’s managed services environment in North America has seen transaction volumes grow from three million transactions processed per day to 51 million transactions, proving CSG’s ability to scale its managed services solution.

Edited by Amanda Ciccatelli

MSPToday Web Editor

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