Paessler AG Homes in on Providing Clearer Visibility for MSPs

Paessler AG Homes in on Providing Clearer Visibility for MSPs

By Greg Tavarez

Companies that monitor data allow their customers to make informed decisions that extend beyond mere efficiency; they adopt a holistic approach aimed at conserving resources and promoting environmental responsibility. Whether fine-tuning their IT, OT or IoT infrastructures, or implementing strategies to reduce energy consumption and emissions, the company is dedicated to paving a sustainable path for the future. Through the perspective of data-driven insights, it endeavors not only to improve operational performance but also to contribute to a greener and more eco-conscious world.

A strong believer in monitoring data is Paessler AG. Paessler offers monitoring solutions for businesses across all industries and all sizes (from SMBs to large enterprises), and Paessler works with partners to tackle must-address monitoring challenges.

Now, Paessler is in the process of developing a more robust strategy around its suite of solutions for MSPs to deliver more value to their end user customers, as well as a diverse set of vertical industry-specific sensors that allow MSPs to monitor environments that go beyond traditional IT to offer a specialized approach to proactive monitoring.

Paessler’s flagship product is PRTG, a software that monitors the availability, performance and health of various IT systems, applications and networks. One of the key features of PRTG is its sensors, which are the basic monitoring elements. A sensor can monitor one measured value in a network, such as the traffic of a switch port, the CPU load of a server, the free space of a disk drive or the response time of a website.

PRTG comes with more than 250 preconfigured sensors that have been designed for MSPs, meaning that they can be easily deployed and customized to suit the needs of different customers and industries.

HL7 and DICOM sensors are created for healthcare specific technology, such as electronic health records, medical imaging, and laboratory information systems. They monitor the availability and performance of these systems, as well as the quality and security of the data they transmit.

The OPC UA Server sensor is created for industrial/manufacturing environments, where it can monitor the operational technology and industrial IoT devices that control and automate physical processes. It measures the status, values and events of these devices, as well as detects any anomalies or errors.

These are some examples of the sensors that Paessler has preconfigured for MSPs. By using these sensors, MSPs offer their customers a comprehensive and customized monitoring service that ensures the reliability, security and efficiency of their IT infrastructure.

Further fueling Paessler’s strategy are acquisitions.

There’s the acquisition of the IT startup Qbilon from Augsburg, Germany. The integration combines the potential of both companies' software solutions. Paessler's PRTG offers the data input across an MSPs customer portfolio, and Qbilon enables automated up-to-date documentation of the provided information. It automatically detects and tracks all components of a complex, global IT, OT and IoT environment. This task is traditionally time-consuming, and documentation can often be outdated by the time it ends up being created – automated documentation therefore has multiple advantages over manual creation.

Then, there’s Paessler’s recent acquisition of ITPS Group, a Swiss technology company, that allows Paessler to integrate three of ITPS’s central solutions into its product portfolio under new names: PRTG SLA Reporter, PRTG Data Exporter and PRTG Database Observer.

These products enhance Paessler’s capabilities in reporting, data analysis and database monitoring, respectively, and will be available to customers starting in the fourth quarter of 2023.

"MSPs have the power to actively deliver more value to their customers and to differentiate themselves from their competitors, with monitoring-as-a-service, and well as being able to turn that data into actionable items," said Mike Gonzalez, Paessler AG's Vice President of Sales and Marketing, Americas.

Edited by Alex Passett
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MSPToday Editor

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