Organizations, propelled by the need to adapt to changing circumstances and enable flexibility, have embraced remote and hybrid work models. Consequently, this widespread adoption created a new layer of intricacy for IT setups.
The traditional boundaries of office spaces have blurred as employees now connect to organizational networks from diverse locations, each with unique connectivity requirements and security considerations. This has necessitated a reimagining of IT infrastructure to accommodate remote access, ensure data security and maintain seamless collaboration.
The long story short is that modern IT environments are characterized by a tapestry of devices, networks and access points, demanding advanced management strategies and innovative solutions.
To extend IT's range of operations to all devices and users no matter where they are, NinjaOne, a modern, cloud-native IT management platform for MSPs and IT departments, has advanced its platform with new automation capabilities as well as providing more visibility into over 5 million devices used by its customers worldwide.
The latest release includes more than 30 new features and major product enhancements. These policy improvements, improved endpoint monitoring with four new health conditions, a more granular search capability, end-user identity and authorization improvements, API improvements and a data protection feature. NinjaOne also made improvements to documentation and ticketing.
But more specifically, customers now have access to more powerful automation capabilities that enable build once/deploy broadly capabilities, allowing customers to automate their IT operations to sustain business performance.
NinjaOne's Software Package Repository is an automation tool that allows technicians to bundle all the actions, helper files and elements needed to run complex software installation workflows into one package. These packages can be stored in the Automation Library and easily run anywhere, anytime IT managers need to install software.
The Dynamic Script Forms allow technicians to insert parameters into a script via a form, making it easy to customize script outcomes without touching the script code. As a result, automated scripts are more reusable, dynamic and easier for front-line staff to deploy.
NinjaOne also released new visibility features.
The Patch Management Dashboard, now available worldwide to NinjaOne customers, offers a panoramic view of the status of all device patches that are scheduled, running, pending, failed and completed to help IT stay on top of all patching activities.
The Device Search Grid allows technicians to add and arrange rich device information to easily track all relevant device data in a common search grid. Filters provide a more customized view and allow users to create very granular and targeted lists of endpoints that can be actioned or exported as a report.
Policies by Location provides an additional level of granularity and control over how endpoints are managed based on their location. As a result, the need to apply policy overrides at the individual device policy level is reduced, leading to increased productivity and saved time.
"With our investments in new automation and visibility capabilities, everything we design and enhance is centered around delivering a seamless customer experience,” said NinjaOne Chief Technology Officer Robert Gibbons.
NinjaOne's Summer 2023 release is based on feedback from customers who provide support to in-office and remote workforces with the NinjaOne platform. Every enhancement was designed to help NinjaOne customers improve the security, performance and manageability of their endpoints as well as save time and automate processes to be more repeatable and flexible.
"Our customers continue to serve as the driving force behind our innovations as we deliver new platform advancements that are a direct result of customer feedback," said Gibbons.
Edited by
Alex Passett
