MSP Windstream Enterprise Adds Talkdesk CCaaS Technology to Its Portfolio

For companies looking to streamline and simplify their customer support, contact center as a service, or CCaaS, has become the preferred option for contact center investment, as organizations swap the burden of platform management for cloud-enabled customer experience transformation.

IT managed network and communications provider Windstream Enterprise has announced the addition of a new CCaaS solution powered by Talkdesk, Inc. Talkdesk is a provider of CX Cloud, a solution that provides customers a simplified way to manage their entire contact center environment, from the initial connection to the final customer survey.

The new partner solution, Windstream Enterprise CCaaS powered by Talkdesk, supplies enterprises with a comprehensive set of intelligent, AI-powered contact center capabilities to consistently deliver scalable and secure multichannel customer experiences while also improving agent productivity. The next-generation CCaaS solution unites proprietary artificial intelligence (AI), natural language processing and machine learning technologies from Talkdesk with Windstream Enterprise’s managed services, where enterprises can view, analyze and manage every aspect of the customer journey from a single, user-friendly portal.

Windstream noted that its clients will receive an advanced CCaaS foundation provided by established industry player Talkdesk, while gaining the additional value of Windstream Enterprise’s cloud-based connectivity, unified communications and network security and compliance solutions that fold into a fully integrated managed service.

By replacing legacy call center technology with CCaaS, enterprises can consolidate discrete contact center infrastructure with a single provider, scale more quickly and differentiate their support experience with integrated, customized applications.

“By partnering with Windstream Enterprise to combine Talkdesk enterprise-grade CCaaS with Windstream Enterprise’s deep industry expertise and completely integrated managed services, more clients will be able to modernize their contact center and deliver personalized and productive customer experiences,” said Chad Haydar, global vice president of channels and alliances at Talkdesk. “Together with Windstream Enterprise, we will empower our customers’ contact center environments to be more valuable, profitable business assets through intelligent technology that drives better digital experiences and internal efficiencies.”