Fusion Connect Upgrades Jiffy Lube Technology Engine

Vehicle service center Jiffy Lube, with more than 2,000 locations across the country, is relied upon to keep vehicles running with various automotive preventive maintenance services while providing a worry-free customer experience.

To help keep its operations running smoothly and keep its consumers safe and deliver exceptional experiences, Jiffy Lube is now using a consistent, reliable technology stack across its sites. The technology comes by way of a partnership with managed communications service provider Fusion Connect.

Fusion Connect enables mid-market and enterprise businesses to connect people and applications globally. The MCSP’s services are backed by comprehensive service guarantee that includes on-time installation and 100% availability guarantee for next-generation services. 

Through the partnership, Fusion Connect offers Jiffy Lube franchisees services through a complete technology  offering. The offering includes hosted voice, internet connectivity and managed Wi-Fi to enable Jiffy Lube stores to stay connected at all times.

• Hosted voice is a business-class UCaaS service that delivers affordable calling plans, HD office phones, and various calling and mobility features that help employees and owners work smarter.
• Internet connectivity is an always-on, business broadband connectivity that includes asymmetrical ethernet, cable, fiber and asymmetric digital subscriber line, with the option to add wireless backup for unparalleled resiliency.
• Managed Wi-Fi gives private wireless access for employees and a secure public Wi-Fi network for guests in one fully managed, end-to-end solution.

"This partnership will deliver enhanced availability and reliability to our franchisees, enabling them to cost-effectively improve their store technology performance, while providing seamless connectivity for their staff, customers and systems," said Miles Goodman, vice president and general manager, Jiffy Lube Association of Franchisees Purchasing Co-op.

Jiffy Lube and Fusion Connect share a common goal to deliver an experience that consumers and employees are satisfied with. Because of the services that Fusion Connect offers, Jiffy Lube continues to deliver a high level of customer service while ensuring vehicles leave stay safe on the roads.