SkyKick Provides Relief for Overwhelmed ITSPs

COVID-19 accelerated the adoption of remote work, and, as SMBs shifted to the cloud, security became more of a concern among business leaders. In fact, 88% of small business owners believe they are vulnerable to a cyberattack, according to the U.S. Small Business Association.

Information technology services providers were aware of the concern and built security services to drive more proactive customer protection. However, managing security-related workloads eventually overwhelmed ITSPs.

To enable frontline ITSP support staff to more easily remediate security issues, SkyKick, a provider of cloud automation and management software for ITSPs, released the fourth addition to its growing suite of Cloud Management applications with Security Manager.

With Security Manager, partners more easily discover risks, vulnerabilities and opportunities in a single pane of glass across all Microsoft 365 customer tenants under management. Real-time dashboards enable partners to gain better and faster insights to improve resolution.

Those security vulnerabilities that customers run into? Security Manager fixes them with one-click remediation to ensure compliance and customer satisfaction. Additionally, with Security Manager, partners increase MRR with ongoing autopilot monitoring and management. By eliminating the need to add staff while continuing to offer services that monitor performance, process efficiency and time to resolution are both improved, and service bottlenecks are eliminated.

On the revenue side of things, Security Manager allows IT partners to offer more robust security services in their Microsoft 365 managed bundle and generate as much as 30%-50% more recurring revenue per user, according to SkyKick.

“We are excited to once again be moving the industry forward by making it easy and powerful for IT service providers to manage and automate Microsoft 365 security,” said SkyKick Co-CEO Todd Schwartz. “We created SkyKick Security Manager as an application purpose-built for ITSPs to find, fix and automate security across thousands of potential security issues for Microsoft 365 services.”

Security Manager is purpose-built to help IT partners better protect customers in the cloud and accelerate growth by reducing the cost and complexity of delivering security services for their customers.