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ISG Report Observes Challenges and Opportunities COVID-19 Presents to MSPs

By Tracey E. Schelmetic

It’s not news to anyone that COVID-19 have played a major role in a disruption of the growth of digital services in the U.S. this year. Many enterprises have seen their long term-goals knocked off course and have been forced change their priorities and look toward a more risky future that will require greater agility, according to a new research report published by Information Services Group (ISG). It might, however, also present new opportunities.

ISG’s “2020 ISG Provider Lens Digital Business – Solutions and Service Partners” report for the U.S. found that although managed services spending fell in the second quarter as the pandemic took hold, enterprises continued to invest in ongoing digital transformation efforts this year and even accelerated them to adapt to the new conditions.

“Projects that were supposed to take two years were compressed into two months,” said Jan Erik Aase, director and global leader for ISG Provider Lens Research. “Companies know that digital transformation can help them respond to disruptions, whether they are caused by health crises, political uncertainty or market fluctuations.”

According to the report, the pandemic has caused many enterprises to shift their focus from growth to sustainability and cost-cutting, as well as to technologies such as remote collaboration for the new reality of work. The drive to adopt digital business solutions is more powerful than the macroeconomic challenges that companies are currently facing, and enterprises that have already embarked on this transformation journey may recover from the current crisis more quickly, ISG said.

Indeed, new opportunities have arisen from the challenges, and are being seized with the help of the cloud and artificial intelligence (AI). U.S. enterprises have begun concerted efforts to reimagine the experiences of customers, employees and suppliers amid changing market dynamics and working conditions, the report noted.

To learn more about how managed service providers (MSPs) can bolster your company’s agility in the face of the COVID-19 pandemic, make plans to attend MSPEXPO, part of the #TECHSUPERSHOW series. MSPEXPO has been designed to help service providers understand how they can drive more recurring revenue, increase the valuation of their companies, grow their networks and deliver better customer service. It will also help companies looking for MSP partners to understand how MSPs can help them grow. 


Edited by Maurice Nagle

MSPToday Contributor

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