Sprint Expands Managed Billing and Customer Care Services Deal with Amdocs

Sprint has extended its managed services arrangement with Amdocs and has chosen a new solution for quickly creating and monetizing mobile data services. Sprint was already using the company’s managed billing and customer care services and will continue to do so through the expanded arrangement.

The partnership also has Amdocs managing IT infrastructure for the mobile carrier and the MSP will now manage key business processes for the Sprint, Boost Mobile, Virgin Mobile USA and Assurance Wireless brands. The new solution, dubbed Convergent Charging, offers real-time charging for a comprehensive set of mobile services like shared wallets and hybrid customers. The service is designed to let carriers like Sprint speed up their time to market for new services.

Peter Campbell, CIO at Sprint, said the expanded agreement will help Sprint as the company focuses on building out its nationwide 4G LTE network while adding innovative new services. "Selecting Amdocs Convergent Charging reinforces our strategic Amdocs partnership, and gives us a convergent, real-time charging system that can generate revenues quickly," he added.

Amdocs has been focusing on the global telecom market over the past few months, announcing new and expanded partnerships with Telefonica Argentina, Telkom South Africa and Mobiltel of Bulgaria last month. Many of those deals involve LTE networks and services, with carriers and service providers benefitting from Amdocs’ new VoLTE Controller.

Announced in early April, the Controller is a standards-based, virtualized policy control, and charging rule function solution. That means it is specifically designed to support the requirements needed for high-definition VoLTE services. The Controller supports key IP voice requirements beyond simple QoS, handing emergency call prioritization, voice roaming and a variety of IP voice services. This makes it quick and easy for telecom providers to roll out customer-specific services as well as offer flexible service plan bundling.