Earthlink Help Desk Scores SSAE 16 SOC 2 Certification

MSP TODAY NEWS

Earthlink Help Desk Scores SSAE 16 SOC 2 Certification

By Doug Barney

Accountants can probably explain SSAE 16 in their sleep. They probably also know its formal name, the Statement on Standards for Attestation Engagements no. 16, and the fact this standard is promulgated by the Auditing Standards  Board (ASB), which they also know is part of the American Institute of Certified Public Accountants, an outfit professional number crunchers just call AICPA.

Earthlink is probably just as well versed in SSAE 16, having just won this certification for its managed help desk offering Earthlink TechCare.

SSAE is all about proper accounting at service organizations. So why does this matter? Often service providers do things that impact the finances of the customer. If the provider does processing of claims, services loans, handles payroll, or outsources ERP or other important, this can affect the finances of the services customers.

Having proper accounting controls on both sides of the fence is essential for good business, and staying inside the bounds of the law.

EarthLink got a somewhat different SSAE 16 certification called SOC 2. This is a report that revolves around non-financial controls, such as privacy and confidentiality, availability and security.

“For businesses with complex compliance and security needs like those in the retail, healthcare and financial sectors, this independent validation of TechCare reassures them that their employees will experience a consistent, high-quality service,” said Michael D. Toplisek, EarthLink’s executive vice president of sales and marketing.

SOC 2 is based on four Trust Service Principles: Communications, Policies, Procedures and Modeling, according to SSAE-16.com.

“Each of the principles have defined criteria (controls) which must be met to demonstrate adherence to the principles and produce an unqualified opinion (no significant exceptions found during your audit). The great thing about the trust principles is that the criteria businesses must meet are predefined, making it easier for business owners to know what compliance needs are required and for users of the report to read and assess the adequacy,” the website explained.

Now Earthlink prospective and existing customers can turn to the SOC 2 report, which examines how TechCare operates in terms of procedures, systems and processes.




Edited by Alisen Downey

MSPToday Editor at Large

SHARE THIS ARTICLE
Related Articles

Acronis Integrates with Jamf for Apple Enterprise Management

By: Tracey E. Schelmetic    7/29/2021

In the business world, the proliferation of Mac devices continues. Today, more than half (55 percent) of all small- and medium-sized businesses (SMBs)…

Read More

Lingo Provides Update on STIR/SHAKEN Technology

By: Stefania Viscusi    7/28/2021

To join in the fight to end spam calling, Lingo Communications, a Cloud/UC and managed service provider has been working on a new technology "STIR/SHA…

Read More

MSPs Using AI and Automation to Help U.S. Businesses Deploy SAP S/4HANA

By: Laura Stotler    7/27/2021

More U.S. businesses are deploying SAP S/4HANA with the help of managed service providers (MSPs) after a slow 2020. A new report indicates an uptick o…

Read More

Nine Champions Land in the Canalys Cybersecurity Leadership Matrix

By: Tracey E. Schelmetic    7/23/2021

There is no shortage of vendors in the cybersecurity space, but many companies may have trouble finding one that matches their needs precisely. The Ca…

Read More

SentinelOne and Exclusive Networks Partner for MSSP Platform

By: Tracey E. Schelmetic    7/22/2021

Ransomware attacks are becoming an expensive headache for many companies, both large and small, as well as government organizations. It's essentially …

Read More