MSP TODAY NEWS

Unified Office Expands Into IoT

By Paula Bernier

Managed services provider Unified Office has a unique angle on the Internet of Things. It’s leveraging its position as a business communications provider to outfit its voice services customers with a solution to connect, monitor, and manage their other equipment as well.

That new IoT solution is called the Total Connect Now Operations Performance Suite. And it’s an add-on to Unified Office’s Visual Performance Suite.

Unified Office is bringing this solution to the quick-serve restaurant industry first. In fact, the company has been working with Domino’s Pizza in an early application of this technology.

Food service is a highly regulated industry. It’s also one that can easily lose money due to waste. TCNOPS addresses both issues by connecting and monitoring things like prep table and refrigeration temperatures so they comply with regulations and avoid spoilage.

Unified Office will report on and do trending analysis of real-time information as part of this solution. It can also provide customers with alerts via text or whatever means a customer chooses if conditions fall outside of established benchmarks. And it provides businesses with an audit trail of what happened so they can revisit it later.

This new solution is a logical extension to Unified Office’s existing business, says Ray Pasquale, CEO and founder of Unified Office, because humans aren’t the only things that communicate – IoT things do too.

Beyond the restaurant industry, this solution is also a match for the hospitality industry, which could use it to monitor and control in-room thermostats and HVAC systems, adds Pasquale. That way hotels could automate thermostats so they return to a certain temperature when the customer checks out, and they could ensure system settings are always cool enough to avoid the growth of mold, for example, he says.

Unified Office has partnered with Graybar and RTS to put together the TCNOPS solution. Graybar purchases and packages the needed hardware (which includes a Samsung sensor kit) and ships it to the site. Electrical contracting firm RTS then installs the hardware at the customer site. And Unified Office sells the total solution, and delivers the connectivity and analytics on an ongoing basis.

Tom Phelan, CTO & VP of Technology at Unified Office will present during “Service Provider Trends and Topics” at ITEXPO this week in Fort Lauderdale, Fla. The session, Monetizing Communications Services in a Digital World on Fri. at 9 a.m. will look at how traditional CSPs can adapt their models to compete in today’s OTT world without compromising scalability, performance, or security.




Edited by Stefania Viscusi

Executive Editor, TMC

SHARE THIS ARTICLE
Related Articles

Stellar Cyber Gets Additional Funding to Grow Its Security Business

By: Erik Linask    3/25/2020

AI-based security provider Stellar Cyber has extended its Series A funding with $7.1 million in new investment to grow its business and increase its p…

Read More

SkySwitch Adds Microsoft Teams Integration with TeamMate Technology Solution

By: Erik Linask    3/25/2020

SkySwitch MSP partners and resellers can now offer integrated cloud PBX and Microsoft Teams functionality using TeamMate Connector for maximum UC func…

Read More

Google and T-Systems Partner on Managed Services and Cloud Competence Center

By: Laura Stotler    3/11/2020

Google Cloud and Deutsche Telekom subsidiary T-Systems have teamed up to offer enterprise managed services. The companies are also working together to…

Read More

How to Choose the Best MSP Partner Possible

By: Laura Stotler    3/5/2020

Organizations need to research and consider a number of factors when choosing a long-term MSP partner. By putting in the work and clearly defining the…

Read More

MSP Cybersecurity Company Sophos Bought Out for $3.9 Billion

By: Laura Stotler    3/5/2020

Sophos, a cybersecurity company specializing in cloud-managed solutions for MSPs and resellers, has been bought out by Thoma Bravo in a $3.9 billion d…

Read More