Financial Synergy Expands Managed Services With New Office

By Frank Griffin

The investment services financial companies provide have gotten increasingly more complex, which now requires IT services in order to manage the many different options available to individual and organizational investors. Managed service providers (MSPs) not on play an important role in providing a reliable and dependable IT services for the technological needs of the company, they must also address the strict regulatory compliances in the financial sector.

Financial Synergy, provider of innovative managed services solutions to the superannuation and investment industry, announced it has increased its presence in Australia with a new office in NSW (New South Wales).

According to the company, the new facilities will be housing the managed services division the company recently launched for the delivery of outsourced software and solutions. The division was launched in early 2016 in order to better support the new platform-as-a-service (PaaS) the company implemented for member administration, online access, reporting and compliance, so everyone in the organization, including trustees and funds subscribe or follow the latest technology and maintenance requirements.

A program is being developed by the managed services team with initiatives that will include instructional videos, improved procedures and testing processes to give end users an easy to use platform for the adoption of the technology they select. Acurity, a platform that gives businesses the tools to drive administrative efficiency to introduce new products to market faster with loyalty and engagement for online experiences, is one of the solutions.

Acurity was developed by Financial Synergy, and it is now used by more than 4 million superannuation accounts representing more than $250 billion in funds under administration.

The team in the new office will ensure the successful implementation of Acurity as an SaaS model to ensure customers have access to the latest features as well as deliver new functionalities, user interface improvements and legislative updates to continue ensuring there are no compliance violations.

“By unleashing a full approach to innovating both the technology model and benchmark for innovation for administrators we believe that this will create the next wave of business transformation opportunities for our clients and partners. Funds and administrators can move away from an endless cycle of IT upgrades and support,” said Stephen Mackley, CEO for Financial Synergy.

With so many different touch points and channels now available to investment firms, it is essential to have strict governance rules in place so everyone is in the same page in order to not violate the very costly financial compliance regulations. The managed services and software Financial Synergy provides makes this possible for its institutional and personal investors. 

Edited by Alicia Young

Contributing Writer

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