MSP Today Expert Feature
July 31, 2015

Mtel Renews Contract with Amdocs for Business Support Systems

Amdocs (News - Alert) has made a reputation by offering business support systems (BSSs) and operational support systems (OSSs) to a number of enterprises. It has offered these services to Mtel, a mobile services provider in Bulgeria, for several years, and its most recent announcement confirms that it will continue with that relationship into the coming decade.

Amdocs reported that it will both expand and extend its service level agreement with Mtel through the year 2021. Expansion will include taking on the responsibility on managing the remaining Mtel legacy and third-party BSSs that it does not already oversee. The past relationship between these two entities has reportedly allowed Mtel to offer complex offers within a matter of days, and it is that sort of efficiency it hopes to continue to offer its clientele.

Eric Updyke, the group president of systems integration and operations at Amdocs, commented on the foundation that his company has built with Mtel over nearly a decade of work together.

“This agreement is testament to the strong relationship built between Amdocs and Mtel over the past eight years as well as to Amdocs' ability to help our customers accelerate business value by streamlining complex environments and reducing operational costs, while improving performance levels,” Updyke said.

Mtel has used billing, customer management, and product catalog systems from Amdocs since 2007. It is those tools which now allow it to deal with its own customers in a more efficient manner. Amdocs will take over Mtel's fixed BSS, Web fraud, and security systems with the signing of this new contract. That will give it control over those operations as well as its management of data centers, disaster recovery, application development, and hardware maintenance, alongside similar operations.

There is a lot on Amdocs shoulders at this point. However, the renewal of this partnership indicates that Mtel trusts the work that Amdocs has completed in the past. If these operations continue to run as smoothly as they have, perhaps readers will see yet another extension come 2021.

Edited by Maurice Nagle