MSP TODAY NEWS

Unified Office's SDN-Based Cloud Architecture Helps SMBs Operate Efficiently

By Laura Stotler

When a Los Angeles quick-serve restaurant franchise found that one of its locations was getting overwhelmed with phone calls, they turned to MSP Unified Office for help. The company, which specializes in SDN-based hybrid cloud solutions, came up with an efficient solution to help the customer – and the customer’s customers.

Unified Office was able to use its cloud architecture to route calls from one franchise location to another, less busy restaurant. This helped improve customer service and ease the burden for the franchise owner, who has to contend with 75 restaurant locations throughout the area.

“The business, the revenue capture stayed within the company,” said Ray Pasquale, CEO and founder of Unified Office. “And that’s business continuity.” Pasquale spoke with TMC CEO Rich Tehrani at the recent TMC Editors Day Boston 2014 about the company’s geographically diverse network of switches as well as work in the managed VoIP and UC services space. Unified Office specializes in serving SMBs and the company’s Total Connect Now service architecture is specifically built to deliver reliable services to that market.

The company serves branch offices as well as remote workers via a small device that sits at the customer premises. The offering utilizes software that provides a full duplex path between the cloud and the premise using Unified Office’s adaptive highest quality routing protocol (HQRP), which was announced at ITEXPO Miami earlier this year.

Unified Office doesn’t stop at voice services either, and the company’s offerings include messaging, soft clients for a variety of mobile devices and a WebRTC prototype that is being developed. Pasquale said the company is planning an announcement related to analytics in the near future as well.

The MSP also received a round of funding earlier this year, led by two Boston-area venture capitalists. The money is being used to build out Unified Office’s presence throughout the U.S. as well as develop new and existing services.




Edited by Maurice Nagle

MSPToday Contributing Editor

SHARE THIS ARTICLE
Related Articles

Sigfox to Open Chicago Hacking House with Focus on the Smart City

By: Ken Briodagh    5/22/2019

Program brings together students and young professionals to develop IoT solutions that will enable the Smart City of the future

Read More

IoT Time Podcast S.4 Ep. 20 Z-Wave Alliance

By: Ken Briodagh    5/21/2019

In this episode of IoT Time Podcast, Ken Briodagh sits down with Mitchell Klein, Executive Director of the Z-Wave Alliance, to talk about connectivity…

Read More

Global Goals: Transformation Through Smart Communities Can Change the World

By: Shrey Fadia    5/20/2019

At an Infrastructure Week event on May 14, Don DeLoach of Rocket Wagon Venture Studios spoke with Chris Rezendes of Context Labs & Spherical Analytics…

Read More

Ready For Disruption? How to Cover Your Assets in Times of Turmoil

By: Special Guest    5/20/2019

When we think about disruptive forces that can impact business, we often think about technological change, emerging competitors, or economic cycles. B…

Read More

Ontario Launches Autonomous Vehicle Innovation Test Sites

By: Ken Briodagh    5/20/2019

Invest Ottawa and the Government of Ontario have launched the Ottawa L5 Connected and Autonomous Vehicle (CAV) Test Facilities.

Read More