MSP Today Expert Feature
December 02, 2014

Euskaltel and ZTE Sign VoIP and Telecom Managed Services Contract

The Basque region of Spain will be getting a major upgrade in telecom and network services thanks to a new managed services agreement. Euskaltel, the largest operator in the area, has finalized a 10-year, network-wide managed services contract with telecom equipment provider ZTE (News - Alert) Corporation. The deal has ZTE working closely with the carrier to upgrade technologies and network quality as well as expand its services including the addition of VoIP capabilities.

The contract will also help ZTE shape its headquarters and presence in Basque Country, one of its three headquarters locations in Spain. The company also has locations in Derio and northern Spain. The Basque location will serve telecom operators in Spain, Portugal and other southern European countries and aid clients in provisioning new and exciting services.

ZTE will be providing a number of managed services to Euskaltel, including NOC (News - Alert) operation, field and last-mile maintenance, customer implementation and assurance for enterprises and telecom service provisioning and assurance. The companies will further work together through an employee transfer that has 133 Euskaltel workers joining ZTE’s service subsidiary. This will ensure Euskaltel customers receive the highest-quality services and attention. It also lays the groundwork for future growth for both companies.

"Euskaltel did not select the cheapest solution or the solution with the lowest expected costs, but selected the solution that is best for Euskaltel's technology evolution and provides the best conditions (including professional development conditions) for employees," said Alberto Garcia Erauzkin, president of Euskaltel.

"This is an essential step forward in our investment in Europe, incorporating into our company the experience and knowledge of Euskaltel's highly qualified personnel,” added Xiao Ming, president of ZTE Europe. “ZTE is in a growth phase in Europe and this is a necessary step in allowing us to successfully complete the new projects this will present".

The new fused presence and headquarters will ultimately provide services and support to meet the requirements of Euskaltel’s network evolution plan and multidimensional development. The companies will also work to establish VoIP service, enabling voice, multimedia and data services access from any device, anywhere.

Edited by Maurice Nagle