MSP Today Expert Feature
August 14, 2014

Lumen21 Launches Managed IT and Security Services Program for Resellers


In an effort to help their reseller partners increase their client base, revenue and profits, MSP Lumen21 has launched a new Managed Services Program. The extensive endeavor comprises Managed IT services as well as Managed Security services so partners may offer them to their clients without investing in their own solutions.

The company provides both Network Operations Center (NOC (News - Alert)) and Security Operations Center (SOC) services to its reseller partners, enabling a host of new opportunities and solutions that they can pass along to their entrenched customer base while seeking new clients as well. The SOC services provide immediate revenue opportunities for resellers without requiring them to establish their own SOC with all the associated costs.

"Our managed services program helps resellers build stronger client relationships and improve customer service without the risk," said Carol Kinney, VP of sales at Lumen21. "Our program grows with the reseller as they invest in their own managed services practice. We can start with a ‘Referral’ relationship, where we do everything, and grow into a ‘Resell’ or ‘Rebrand’ relationship where the reseller would take more ownership of the sales and marketing process."

The value of the program is pretty clear, since Lumen21 contends that staffing an independent 24x7 operations center can cost $1.5 million or more, and that’s without an extensive portfolio of cloud and managed services already in place. The MSP also provides training, demonstrations and order processing for all customers, with some program agreements also including lead generation and distribution services.

And resellers can pass along the assurances that come with partnering with Lumen21. For instance, the MSP achieved SSAE16 SOC 2 certification earlier this year, demonstrating a commitment to strong processes, procedures and delivery mechanisms for its managed services.

The company also became a Participating Organization of the PCI (News - Alert) Security Standards Council in April, dedicated to working with the Council to improve payment data security throughout the world as well as development of the PCI Security Standards. These include the Payment Card Industry Data Security Standard (PCI DSS), PIN Transaction Security (PTS) requirements and the Payment Application Data Security Standard (PA-DSS). 




Edited by Maurice Nagle




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