Managed service provider (MSP) ShoreGroup, Inc. has completed its largest unified communications management deployment. The company, which also provides management software development and professional services, finished deploying its CaseSentry Operational Services Automation (OSA) software for a top financial institution.
The ShoreGroup software is now being used to manage unified communications at four of the top 10 global financial institutions. The installation includes more than 600,000 endpoints and spans 65 countries. The latest deployment is comprised of 240,000 Cisco IP phone and video endpoints along with more than 1,100 systems, which support the bank's critical unified communication and collaboration services.
The latest deployment also features configuration of dashboard applications that are aligned to the bank's global business process and e-bonding, which supports integration between CaseSentry and the financial institution's enterprise service management application.
The solution's automated monitoring process continuously conducts more than 50,000 simultaneous tests throughout the bank's environment since being activated. The tests are designed to identify, validate and provide immediate visibility of the exact source of current or emerging issues that could potentially impact the bank's processes.
CaseSentry also collects and analyzes data from more than 28,000 sources to offer real-time visibility into performance issues and long-term trending. The environment is managed by support personnel through intuitive dashboards, status displays and real-time case updates that are sent to the bank's service management system for action.
“Large distributed financial institutions are ideal candidates to benefit from unified communications and collaboration applications," said Scott Kimmelman, vice president of business development at ShoreGroup. "As these technologies become an integral part of their business process, the need to manage their availability and performance becomes paramount.”
“There are several factors that are driving our success in the global financial sector," he added. "Among them is the innovative security approach we’ve taken with CaseSentry, which meets the most demanding requirements that financial institutions have. Second is CaseSentry’s scalability that enables us to effectively manage the world’s largest private and cloud-based unified communications networks. The depth of our automated management processes then ensures the highest service levels are maintained, while at the same time reducing operational support costs.”
Edited by
Rachel Ramsey
