MSP Today Expert Feature
February 26, 2013

Elevatech Launches ServiceConnect Cloud-Based Field Service Management System

Cloud technology experts at Elevatech have launched the company’s new ServiceConnect cloud-based field service management system. The new offering is designed to improve traditional business processes while utilizing cloud-based services.

Elevatech designed ServiceConnect to address the problem of transparency among field service technicians. Managers have attempted to deal with this problem for a long time, and ServiceConnect solves it by bringing visibility to organizations via the cloud, making it simple to manage technicians.

The cloud-based field management system offers a variety of features, including task assignment and management, geo-location and performance reporting. It is also highly available, affordable and simple to maintain. The offering was built using HTML and may be accessed from any smartphone, tablet or device with Internet capabilities.

No software is required and updates are maintained automatically, enabling managers to locate and assign tasks to technicians located anywhere in the field.

"There are many complex issues when it comes to managing field service technicians," said Nathan Chanyarlak, general manager of Elevatech. "It's our belief at Elevatech, that with ServiceConnect, we can alleviate a majority of the complexity by simply improving communications. Elevatech launched ServiceConnect to provide lines of communication, regardless of where a technician is located."

"We're very excited about the launch of ServiceConnect," he added. "The ease and functionality, as well as being cost efficient for organizations to implement, will revolutionize the industry. Users will be amazed at how it will improve efficiency and become an integral part of day to day operations."

Edited by Braden Becker