MSP Today Expert Feature
February 15, 2013

ePlus Satisfies its Customers, Receives Gold Star from Cisco


In any industry, the most important aspect is making sure that its customers are satisfied, whether it is for a retail service, contact center or VoIP provider. This is especially important for users operating a mobile device, as it seems to have become an essential part of both our home life and workplace, thanks to BYOD.  ePlus has responded to the importance placed on customer service, and to prove it, has received the Customer Satisfaction Excellence Gold Star from Cisco (News - Alert).

In order for Ciscos’ partners to receive an award – with the three levels being Gold, Silver and Premier – they must provide outstanding expertise in the Cisco Resale Channel Program and Cisco Lifecycle Service. Through the program’s specializations and certifications, Cisco can recognize the level of skill that its partners are deploying while using the solutions. By using a third-party audit process, the program is able to validate partner qualifications such as technology skills, business best practices and customer satisfaction, as well as pre- and post-sales support capabilities – both critical factors in choosing a trusted partner.

ePlus has demonstrated the highest level of customer service satisfaction that Cisco, which Ciscos’ senior vice president was very excited to announce.

"We're proud to be recognized by Cisco for the ninth time with this significant award," said the very proud Jerry McIntosh, vice president of advanced technology solutions for ePlus Technology.  "We consider customer service to be a key indicator of our success, and we are committed to delivering excellence at every stage and with every engagement. Achieving Cisco Channel Customer Satisfaction Excellence is objective evidence that ePlus provides an exceptional customer experience when planning, designing, deploying, and managing Cisco advanced technology solutions."

 This is not the first accomplishment for ePlus, as it also achieved Cisco Master Specializations in Security and Unified Communications (News - Alert), as well as a Cisco Managed Services Master Certification.

ePlus is a highly trusted partner of Cisco, and it seems that, with all of the success that it has already achieved, they have a very bright future ahead of them in the industry.

For more information about ePlus, click here.




Edited by Allison Boccamazzo




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