FusionStorm's Unwavering Commitment Recognized: Achieves Cisco Channel Customer Satisfaction Excellence

By Shankar Pandiath

FusionStorm, a national provider of IT consulting, technology solutions and 24/7 cloud and managed services for enterprises of all sizes is being honored for achieving the Cisco Channel Customer Satisfaction Excellence designation.

FusionStorm has always been committed to its customers and this honor recognizes its unwavering commitment to exceeding its customers' expectations. It provides complete solutions for system infrastructure, IP communications, security, database, storage, networking and disaster recovery.

This honor is the highest distinction a partner can achieve vis-à-vis Customer Satisfaction Excellence.

This Customer Satisfaction Excellence designation measures customer satisfaction with the help of Cisco Partner Access Online tool. Partners with highest customer satisfaction rating within each geographic region are acknowledged by Cisco twice every year.

FusionStorm will be recognized with a special star indicating this achievement.

As a company, Cisco has always regarded its partners as a direct extension of itself as this enables them to be more successful. It believes in the philosophy that the customer’s experience should be the same whether he or she is purchasing directly from Cisco or through any of Cisco partners.

Customer satisfaction is a cornerstone of Cisco, and its partners align with it to give the best experience to their customers to grow its already large customer loyalty and retention.

Cisco Partners can assess customer feedback easily. They have real-time access to their scores via Partner Access onLine (PAL) – a Web-based online partner tool. Partners are able to view specific customer feedback and satisfaction data after logging in, as it works as a great assessment and monitoring tool for partners.

"FusionStorm is highly honored to be awarded this distinction from Cisco," said Tony Balistrieri, vice president of Marketing and Partner Strategy, FusionStorm. "As a Cisco Gold Partner, we place a high value upon our long-term relationship — 2012 was a banner year for our Cisco business and we expect it to continue in 2013 as well. Customer satisfaction is a critical element of our mutual success now and in the future."

"Customer Satisfaction Excellence is a core value FusionStorm and Cisco share," Balistrieri said. "Our strategic partnership with Cisco plays a key role in our dedication to providing customers with the highest value IT solutions and services available in the marketplace."

Edited by Braden Becker

MSPToday Contributor

Related Articles

Sigfox to Open Chicago Hacking House with Focus on the Smart City

By: Ken Briodagh    5/22/2019

Program brings together students and young professionals to develop IoT solutions that will enable the Smart City of the future

Read More

IoT Time Podcast S.4 Ep. 20 Z-Wave Alliance

By: Ken Briodagh    5/21/2019

In this episode of IoT Time Podcast, Ken Briodagh sits down with Mitchell Klein, Executive Director of the Z-Wave Alliance, to talk about connectivity…

Read More

Global Goals: Transformation Through Smart Communities Can Change the World

By: Shrey Fadia    5/20/2019

At an Infrastructure Week event on May 14, Don DeLoach of Rocket Wagon Venture Studios spoke with Chris Rezendes of Context Labs & Spherical Analytics…

Read More

Ready For Disruption? How to Cover Your Assets in Times of Turmoil

By: Special Guest    5/20/2019

When we think about disruptive forces that can impact business, we often think about technological change, emerging competitors, or economic cycles. B…

Read More

Ontario Launches Autonomous Vehicle Innovation Test Sites

By: Ken Briodagh    5/20/2019

Invest Ottawa and the Government of Ontario have launched the Ottawa L5 Connected and Autonomous Vehicle (CAV) Test Facilities.

Read More