It’s 2025, and well-utilized communications systems are more important now than they’ve ever been. (Given the uptick in AI-powered technologies, especially.) Your business’s communication system can either lead to measurable boosts in both revenue and productivity, or it can prevent your sales and marketing professionals from reaching their goals. And therein lies a great boon — being able to wield Unified Communications as a Service (UCaaS) solutions that lead teams towards impressive business growth, while a.) keeping operations totally secure, and b.) saving time and money, of course.
Enter MSP Expo 2025 Silver sponsor Wildix.
Wildix simplifies how teams communicate, collaborate and track data, and big-time increase sales. In addition to its award-winning UCaaS portfolio, Wildix’s AI tools also transform business operations — supportive AI pop-ups offer real-time explanations and suggestions during meetings and calls, AI-generated insights help customer-facing teams with their post-meeting objectives, real-time transcriptions and sentiment analyses enhance much-needed accessibility and flexibility, and more.
“This is our mission,” per Wildix. “To broaden the definition of modern business communications through innovative, secure-by-design solutions, delivering long-term sustainable growth for our end-users, in tow.”
So, let’s take a closer look at some results of this mission in action:
This morning, Wildix revealed that it was able to deliver a landmark 2024 performance. Its AI-powered, UCaaS-redefining solutions have solidified its position as a market leader, and its 100% channel-only model has opened doors for the company to lay the groundwork for expansion into 145 countries and even more growth in 2025.
Below, you’ll find key figures that illustrate what Wildix was able to achieve:
- 133% Net Revenue Retention (NRR): This exceeded industry benchmarks, reflecting strong upselling and overall customer satisfaction.
- 31% Annual Recurring Revenue (ARR) Growth, demonstrating robust global demand.
- 10.07% YoY Customer Base Growth, reaching 33,500 business customers (i.e. with 81.54% adopting cloud services).
- 94% Customer Retention Rate, demonstrating the effectiveness of Wildix’s partner-first strategy and sustained customer investment.
- 24% EBITDA Margin, highlighting Wildix’s operational excellence (i.e. backed by consistent profitability since 2018, to boot).
- 27% Cloud User Growth, reflecting a shift to cloud-first strategies, enabling businesses to modernize operations, enhance agility, and achieve seamless, reliable communication.
"Our 2024 results underscore the power of a focused, partner-first approach and disciplined execution,” explained Andrei Katsuba, CFO of Wildix. “This performance reflects the trust and collaboration we’ve built with our partners globally. As we look ahead, we are well-positioned to scale our impact and help partners thrive in an increasingly dynamic market.”
Overall, it’s clear that Wildix has stormed 2025 with strong momentum. We suspect it will disrupt the UCaaS market even more with its upcoming product launches and continued global expansion.
P.S., check out another Wildix-related story here, penned by MSP Today’s Greg Tavarez.
Learn more about industry leaders like Wildix at the upcoming MSP Expo 2025, part of the #TECHSUPERSHOW experience that’s taking place from February 11-13 at the Broward County Convention Center in Fort Lauderdale, Florida. (Very soon!) At the show, attendees will learn how they can take their businesses to the next level. This three-day experience combines conference education focused on growth strategies, networking opportunities, and a recently expanded exhibit hall. MSP Expo 2025 Silver sponsor Wildix can be found in the hall at booth #2446. Also, join Adam Williams, Wildix's US Regional Channel Manager, during MSP Expo's "Making Money Selling UCaaS and other Communications Services" expert-led discussion.
Edited by
Greg Tavarez
