Ooma Announces Ooma Office Pro Plus Plan


Ooma Announces Ooma Office Pro Plus Plan

By Greg Tavarez

Ooma Office, equipped with more than 50 features, is helping businesses meet their needs through the Ooma Office Essentials and Ooma Office Pro service plans. Now, Ooma, the smart business communications platform announced it released a new plan, Ooma Office Pro Plus. The plan will enable businesses to affordably set up a simple call center, integrate with the Salesforce CRM platform and provide hot-desking capability in their offices.

Ooma Office Pro Plus adds employee and customer tools that include:

  • Call queuing, automatically placing callers on hold and routing them to the first available agent when inbound call volume is heavy. Reports that include queue metrics such as call count, average wait times and abandoned call count will be available to managers.
  • Hot desking, enabling employees to sign into any unassigned IP phone by tapping a few keys. The phone will ring with that employee’s incoming calls and show the employee’s individual caller ID on outbound calls.
  • Salesforce integration. Sales and support workers operating inside Salesforce will no longer have to leave to place or receive phone calls. Employees click on a phone number in Salesforce to place a call through their Ooma desk phone, desktop app or mobile app. Customer data from Salesforce automatically pops up whenever a call comes in. Salesforce can automatically create tasks for each call, making it easier for agents to enter notes and managers to review detailed call logs. Ooma is expecting to add integrations in the future with other CRM platforms.

“Small and mid-sized businesses are growing more sophisticated in how they use technology, so we’ve created Ooma Office Pro Plus to make sure their phone systems are front and center in driving deeper customer engagement through Call Queuing and Salesforce Integration,” said Jim Gustke, vice president of marketing at Ooma.

With the addition of Ooma Office Pro Plus, Ooma Office now has three service plans:

  • Ooma Office Essentials at $19.95 per user per month, offering more than 50 phone features such as a virtual receptionist, ring groups, a mobile app, virtual fax, music on hold and voicemail-to-email audio files.
  • Ooma Office Pro at $24.95 per user per month, offering everything in Ooma Office Essentials while adding advanced features including videoconferencing, call recording, a desktop app, voicemail transcription, call analytics and enhanced call blocking.
  • Ooma Office Pro Plus at $29.95 per user per month, offering everything in Ooma Office Pro while adding the features described previously and others such as Find Me, Follow Me, which allows users to select the order in which their devices ring as calls come in.

Ooma is exhibiting at MSP Expo in Ft. Lauderdale, Florida, June 21-24, 2022, where attendees can hear MSP business owners and technology specialists share strategies on how to grow managed services businesses as part of the #TECHSUPERSHOW experience. #TECHSUPERSHOW includes nearly a dozen collocated business technology events that bring buyers, users, sellers and partners together under one roof to educate and build business relationships around the technologies driving business success today. Ooma, a Platinum Sponsor, will exhibit at Booth #547.

Edited by Erik Linask

MSPToday Editor

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