iland is an enterprise cloud infrastructure provider. It has eight data centers located in the United States, the United Kingdom and Singapore. Founded in 1995, iland has grown organically, getting extensive experience in the cloud market along the way. It is now a large provider of public cloud and disaster recovery services to companies located around the world.
A key milestone took place in 2009 when iland partnered with VMware and became the first partner to join the VMware Service Provider Program. One more recent event also promotes pride for the company. A Forrester study shows that iland excels in its disaster-recovery-as-a-service current offering and strategy.
To further understand the company listen to Lilac Schoenbeck, vice president of product management and marketing, who spoke to TMC’s Rich Tehrani during an interview at Interop 2014 in New York.
A graduate of MIT’s Sloan School of Management, she explained that there are several key factors that differentiate iland from its competitors. One relates to customer support. Customers will actually reach a live support technician, not just get a ticket and have to wait for a return call. The technicians are also certified and want to solve any problems. So it is small enough to give personal service to customers.
In addition, it is large enough so there are multiple locations to meet the needs of customers whatever the issue. There are also sales staff members who take the time to really determine what customers’ needs are, given that there are often nuances when moving to the cloud. And another major plus is the confidence that customers have shown in the company.
“You can have confidence in the workloads that are running in our environment,” Schoenbeck said during the interview. Based on her extensive experience -- she formerly led cloud and automation marketing for BMC Software, and has worked for IBM, Fortisphere, Innosight, and the Globus Alliance -- she sees other clear differentiators with iland.
“With iland, we actually make sure that you are working with our technicians to test that solution, and you can have confidence that when it’s time to press that button [for disaster recovery], you can press it, and it will failover in even seconds later, and you and your business can just continue on, without any issue,” she explained.
Edited by
Rory J. Thompson
