ZCorum to Provide Managed Broadband Services to CSU at Monterey Bay

The IT department in educational institutions has to have a system in place that is reliable and capable of handling a large number of users in its network. Students, faculty and even guest users access these networks using PCs, smartphones and other mobile devices. If it is not properly managed with the right support system, the network can stop working with a prolonged downtime.

The California State University at Monterey Bay will be using the ZCorum TruVision cable modem and CMTS diagnostic tool, and TechVizion, the mobile application, to safeguard their network. The company’s tools are used by telecoms, cable companies, municipalities, utilities and other public and private organizations around the world.

ZCorum gives organizations the assistance they need in the complete implementation of broadband technology, with consultation, diagnostics, full integration, engineering and network monitoring. The company troubleshoots individual end-user modem users, and widespread problems that affect the performance of the entire network.

CSU at Monterey Bay wants a diagnostic platform that is capable monitoring the dormitories and other buildings in the campus to ensure the network at the university keeps functioning at all times. The university chose ZCorum because of its track record with other large organizations and the customer service it offers.

 “We’re very happy to welcome California State at Monterey Bay to our family of Affiliates. We’re delighted that they’ve entrusted us to provide services and support for their students and faculty, and look forward to a long and successful relationship,” said Julie Compann, president and chief executive officer at ZCorum.

The TechVizion mobile application works along with TruVizion to provide a portable diagnostics tool designed to assess a subscriber’s connection from anywhere without additional expensive diagnostic equipment. The platform is compatible with Android OS, Apple iOS, BlackBerry PlayBook and Kindle Fire smartphones and tablets. TechVizion can diagnose a connection without having to go from location to location to connect up to the line directly. It provides data on key parameters for modems and upstream channel for cable subscribers with information for 24 hours of historical data.

Access to this type of data gives technicians the right information the first time so multiple service calls can be reduced.