IT environments have ballooned in size and complexity, and a reactive approach to management is no longer sufficient. Companies must transition toward proactive strategies and anticipate potential issues before they escalate into major problems.
This shift necessitates the adoption of tools that analyze vast amounts of data and identify patterns. Those tools also need to predict potential failures. Proactively addressing these issues allows organizations to reduce downtime, minimize financial losses, and improve overall operational efficiency.
Proactive management also allows IT teams to focus on strategic initiatives rather than being bogged down by constant firefighting. With the ability to predict and prevent problems, IT professionals dedicate more time to digital transformation and enhancing the overall business value of technology.
To help IT teams shift from reactive troubleshooting to proactive problem-solving so they maximize their resources and maintain control of sophisticated infrastructure, GoTo recently announced updates to its flagship IT solutions - GoTo Resolve and LogMeIn Rescue.
GoTo Resolve UEM's latest features are designed to streamline operations and boost efficiency for SMBs and MSPs. AI-powered enhancements, such as automatic ticket summaries and suggested replies, accelerate helpdesk resolution times. The AI-enhanced knowledge base automates the creation and management of essential IT information, while Windows Update policies ensure streamlined patch management for improved system security.
Additional enhancements for Rescue offer enriched enterprise-scale IT and customer support to more easily manage and secure devices and data:
- Redesigned Device Manager: Organize and manage unattended devices at scale with a more intuitive and efficient interface.
- Unattended Privacy Mode: Protect sensitive data during remote support sessions with enhanced privacy controls (including screen blanking and mouse locking).
- Rescue Web Technician Console: A browser-based console that allows IT professionals to deliver streamlined support from any device.
- New and Improved Integrations: Improve workflows with new Microsoft Teams and Jira Service Management integrations, an enhanced Salesforce integration for remote support, and a new Live Lens integration with ServiceNow.
“At GoTo, we're committed to delivering innovative IT management and support solutions that empower teams to work smarter,” said Olga Lagunova, Chief Product and Technology officer at GoTo. “These updates for GoTo Resolve and Rescue leverage AI, automation and integrations to transform how IT teams operate. By enabling proactive problem-solving, scalable support, and more efficient workflows, businesses of all sizes can thrive in an ever-changing technological landscape.”
These updates are part of a broader wave of innovation from GoTo in 2024, with 60+ new features launched this year alone.
To learn how to take your MSP to the next level, don’t miss MSP Expo 2025. Taking place February 11-13, 2025, in Fort Lauderdale, Florida, MSP Expo is the premier event for MSPs, offering a three-day experience combining conference education focused on growth strategies, networking opportunities, an exhibit hall full of the latest technologies and solutions to help MSPs build their businesses.
Edited by
Alex Passett
