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Arkadin's New Managed Services Program Drives Cloud UC Migration

By Mandi Nowitz

Arkadin has announced a new managed services portfolio designed to help drive enterprise adoption of cloud-based unified communications and an often complicated digital transformation process. Cloud Transformation Services (CTS) is a UC program that includes needs assessments, risk mitigation, migration planning, training, change management, and adoption campaigns. Additionally, users will get to utilize Arkadin’s 24/7 help desk and routine Service Management reviews, ensuring proper UC service quality.

“As Microsoft, Cisco and other leading UC providers continue to roll out advanced cloud capabilities, our clients need a trusted partner to help make decisions about the platforms and technologies best suited to their needs,” said Christophe Reyes, Arkadin’s Managing Director, UCaaS. “We are well positioned for this.”

With its networking and telecommunications expertise, including being able to leverage NTT Group Companies Dimension Data and NTT Communications to complement Arkadin’s own experience in telephony and collaboration, clients have access to an end-to-end service that will help them successfully transition to cloud-based UC.

There are four elements to the Cloud Transformation Services program:

Consulting Services: Starts with an Envision workshop, validating client’s UC strategy and business case, including a review of existing technologies and use cases, which result in a personalized recommendation document. Additional consulting services include network assessments, active directory readiness, and a change management strategy which mitigate risks and evaluate ROI prior to deploying a new UC solution.

Planning Services: UC expert team engages with the client to schedule workshops and plan activities to deliver the targeted UC solution. A strategy for site and user readiness will be elaborated, documented and agreed with the client.

Delivery Services: A UC Project Manager coordinates all activities to deliver agreed plans and report to client’s project team on progress. Delivery services include: core UC services activation, site and end-user preparation, and UC-certified devices delivery and migration activities. End-user training is delivered both online and on-site for all services and devices.

Operational Services: 24/7 helpdesk and monitoring services associated with regular reviews will enhance end-user experiences and adoption levels for delivering the expected ROI.

“Migrating communications to the cloud can be daunting, even for highly experienced IT departments,” says Amy Lind, research manager, VoIP and UC&C, IDC. “Arkadin’s 360-degree consultative approach addresses every step of the UC digital transformation process and should be extremely valuable to businesses of all sizes and across industry that are aiming for a seamless transition to the UC technologies their end-users will adopt.”

CTS is currently available in Europe and North America with plans to expand in later 2018. 




Edited by Erik Linask
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