MSP Today Expert Feature
November 06, 2013

Kodak Selects ePlus For Three-Year Managed Services and Staffing Contract

A new managed services and staffing agreement has been announced between ePlus Technology, Inc. and Kodak (News - Alert). The MSP has been chosen by Kodak for a 36-month contract that has the company implementing a more flexible service solution better aligned to Kodak’s business requirements and fluctuating workload.

Kodak, originally a photography and imaging giant, has been transforming its business to become a technology player in the product goods packaging and functional and digital printing arenas. ePlus has developed a custom managed services solution for Kodak encompassing a broad range of features.

The MSP is providing its ePlus Managed Services, which monitor and manage the company’s Cisco (News - Alert) router/switch and wireless infrastructure. ePlus also provides on-site staff for service delivery management and engineering support. They handle trouble tickets, moves/adds/changes, break/fix issues, configurations and network architecture engineering design. Other services include 24x7 on-site break/fix coverage for 17 Kodak location in the U.S. and Canada, and cabling for select sites as well.

ePlus offers a variety of managed services, including unified communications, collaboration and video and web conferencing. The MSP also plays in the as-a-service space, offering its ePlus Collaboration as Service as a packaged turnkey hosted solution. The service provider is a good fit for a company like Kodak using Cisco hardware, since they were recently awarded Cisco Master Cloud Builder Specialization in the U.S. Cisco has also recognized ePlus for customer service excellence, and the MSP achieved four Cisco recertifications in September. Those include cloud and managed services master certification, master security specialization, master unified communications specialization and Cisco Gold Partner status.

"The entire project was executed exceptionally well, including a smooth 60-day cutover to the new network support model,” said Bill Abrams, director of global operations for Kodak. “The cost-effective, tailored solution addresses our variable workload and provides end-to-end network management and monitoring capabilities. For the first time, we have detailed visibility into the status and health of our devices and data infrastructure, allowing us to see traffic and outage patterns and be proactive to achieve quicker response times — a huge gain for Kodak."

Edited by Ryan Sartor