Enterprises are under growing pressure to get more value from increasingly complex technology environments. That’s hardly news. IT leaders have to juggle cost control, vendor management, security demands, and modernization initiatives, and what adds to the challenge is they struggle to gain clear visibility into the full technology estate.
Let’s face it, in most businesses, technology environments don't get built – they accumulate. What that means is that, over years of acquisitions, vendor consolidations, departmental purchasing decisions, and contract renewals, organizations end up with sprawling IT estates that no single team fully understands. Network circuits from one provider, SaaS applications from a dozen others, unified communications tools, mobility contracts, cloud services, and so one… each with its own billing cycle, performance metrics, and renewal date.
The reality, though, is managing all that that complexity isn’t so much a technology problem as it is an intelligence problem. The real problem is most organizations are flying at least partially blind.
That blind spot has a cost. Redundant services go unnoticed. Contracts auto-renew without scrutiny. Underperforming vendors stay on the books because no one has a clear enough view of the environment to make the case for change. When something goes wrong, identifying the source of the problem across a multi-vendor, multi-contract landscape can take far longer than it should. Because they don't know everything that's in their IT environment, IT leaders face an impossible task when it comes to technology expense management.
But, not any more – at least that’s what NetWolves and Procure IT are hoping to accomplish with their new partnership.
The two companies announced integration between Procure IT's Managed Intelligence Platform into NetWolves' Site Connectivity as a Service (SCaaS) offering. In short, it adds an AI-driven technology expense management and visibility layer to the managed network and security services NetWolves already delivers, giving NetWolves and its customers a unified view of their entire technology estate.
What’s important to note is the visibility doesn’t stop at the NetWolves portfolio. Instead, every product and service from NetWolves and every other supplier in the mix gets pulled into a single platform where it can be analyzed, optimized, and acted upon. For businesses that have built their IT stacks from multiple vendors over time, that breadth of visibility is precisely what's been missing.
"NetWolves already brings strong managed services capabilities to its customers," said Randy Jeter, CEO of Procure IT. "What our platform adds is the intelligence layer that helps unify data across providers, services and contracts into a clearer, more actionable picture.”
For NetWolves, the partnership addresses a strategic gap that many MSPs face in that they struggle to truly be a trusted advisor across a customer's full technology stack because they don’t have full visibility. All they really know is what they manage. Now, with access to a more complete picture of the customer environment, NetWolves can surface optimization opportunities, flag underutilized services, verify compliance readiness, and support smarter planning conversations backed by data rather than guesswork.
"Instead of waiting for contracts to expire or problems to surface, NetWolves' customers gain a more proactive and data-driven way to manage their technology environments over time," Jeter added.
The benefits extend to the channel as well. For NetWolves' partners, the integrated solution allows partners to take a more consultative go-to-market approach, where conversations start with insight into the customer's full environment rather than a product pitch.
Given the recent trend towards more consultative partnerships between MSPs and their customers, while this new visibility might be seen as a differentiator today, the reality is it is likely to soon be a prerequisite for deepening customer relationships and expanding wallet share.
Edited by
Erik Linask
