ServiceNow Transforms the Employee Experience with Additions to Now Platform

ServiceNow Transforms the Employee Experience with Additions to Now Platform

By Greg Tavarez

Happy employees translate to happy customers and a thriving business. The day-to-day experiences employees have at work directly impact their satisfaction, which in turn affects how they interact with customers and the overall success of the company.

Think of an employee who feels bogged down by repetitive tasks, has limited opportunities for growth and lacks support from management. This employee is less likely to be motivated and engaged. Their interactions with customers might be impersonal, or they may not go the extra mile to resolve issues. This leads to frustrated customers and lost business.

On the other hand, consider employees who feel valued; ones who have stimulating work and receive recognition for their efforts. They're more likely to be enthusiastic and invested in their jobs. This translates to positive customer interactions, where employees go above and beyond to ensure customer satisfaction.

Studies by Gartner back this up, too. They found that employees with a positive work experience are more likely to stay with the company, put in extra effort and deliver high performance.

Investing in employee experience is not just about keeping employees happy, it's about creating a win-win situation for both employees and the company. By focusing on day-to-day experiences and fostering a positive work environment, businesses can unlock the full potential of their employees.

Looking to help businesses create a better employee experience is ServiceNow.

ServiceNow moves with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying its products and services at scale.

Recently, the AI platform for business transformation announced the addition of new automation solutions to the Now Platform to transform the employee experience and simplify work across the enterprise.

The Digital End-User Experience solution helps improve employee productivity and satisfaction while reducing costs.

The Digital End-User Experience, or DEX, solution offers IT visibility into employee technology use, which allows for proactive maintenance, faster issue resolution and minimized disruptions. Additionally, the Desktop Assistant, launching later this summer, connects employees directly to self-service features and AI-powered virtual agents.

Furthermore, Collaborative Work Management creates efficient collaboration by offering a centralized hub for knowledge workers. This customizable platform leverages existing Now Platform data to reduce the need for disparate tools.

ServiceNow also addresses business complexities with solutions that simplify departmental processes. The Threat Intelligence Security Center consolidates threat management tasks. This automation better equipis security teams with the tools needed to handle complex data within the Now Platform.

Contract Management Pro offers a cost-effective, workflow-based solution for contract lifecycle management. Built with customer input, CM Pro integrates easily with existing ServiceNow procurement functionalities.

The Field Service Management portfolio gains the Field Service Marketplace, a platform facilitating collaboration with third-party contractors. This new feature streamlines communication, improves transparency and optimizes contractor selection through features like advanced selection tools and automated task assignment.

Lastly, ServiceNow Project RaptorDB, built on the open-source Postgres database, serves as a foundation for real-time data processing on the Now Platform. This advancement addresses the growing need for efficient data handling in today's AI-powered applications.

ServiceNow's new RaptorDB database is engineered to support hybrid workloads with unmatched efficiency and scalability. This architecture is key to harnessing the power of AI, providing businesses with the speed and flexibility needed to thrive in the modern AI-driven landscape.

“Experience is everything in the fast-paced digital workplaces of today. Inefficient tools and processes lead to bottlenecks and disengagement that businesses can’t afford,” said CJ Desai, President and Chief Operating Officer at ServiceNow. “ServiceNow continues to focus on delivering new integrated, intelligent solutions that help our customers create better employee experiences and drive business growth, all on one platform.”




Edited by Alex Passett
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