Next-Level Communication and Automation: GoTo Introduces AI and Over 60 New Features

Next-Level Communication and Automation: GoTo Introduces AI and Over 60 New Features

By Greg Tavarez

Unimpeded communication between IT and business functions is the cornerstone of a thriving organization. When these seemingly disparate departments can exchange ideas and requests effortlessly, a symphony of productivity ensues.

When IT and business personnel can clearly articulate needs and constraints, projects progress with minimal friction. Furthermore, clear communication acts as a shield against errors. Misinterpretations and technical misunderstandings can derail even the most meticulously planned initiatives.

This uninhibited exchange of information also empowers better decision-making. When IT and business have a crystal-clear understanding of the organization's objectives, technological limitations and available resources, collaborative decisions can be made with greater confidence.

And seamless communication builds trust between IT and business departments. This fosters a more positive working relationship, where both sides respect each other's expertise and value their contributions to the company's success.

By bridging the communication gap, organizations can unlock a cascade of benefits, and GoTo is there to make IT and business communications easy, so its customers can do what matters most.

Featuring flagship products GoTo Resolve, GoTo Connect and LogMeIn Rescue, the GoTo portfolio helps securely support and connect businesses to what’s most important: their teams and customers.

Today, GoTo unveiled enhancements to its solutions with the introduction of AI innovations and more than 60 new offerings, capabilities and features throughout its portfolio.

The AI focus includes AI screen translation within LogMeIn Rescue, which translates on-screen text for agents to facilitate global customer support. GoTo Connect introduces GoPilot Admin, a built-in assistant that aids IT teams with setup queries and resources.

The AI Optimization Add-On for GoTo Contact Center enhances agent productivity with summaries, empowers supervisors with real-time insights, and informs leadership with customer sentiment analysis. Finally, AI Meeting Summary delivers concise post-meeting summaries with actionable steps for GoTo Meeting users.

Beyond AI, GoTo offers expanded functionalities. GoTo Connect introduces Attendant Console, a centralized interface for call routing and features in high-volume call centers. An intelligent chat assistant within GoTo Contact Center automates customer engagement through pre-defined conversational flows. Streamlined data management is achieved through integrations with popular CRMs like Salesforce, HubSpot, and Zoho. Enhanced Microsoft Teams integrations offer user-friendly admin controls and support within GoTo Connect and session creation within Rescue.

For remote access needs, Rescue offers exclusive integration with Intel vPro-enabled devices through a familiar interface. GoTo Contact Center expands its reach with GoTo Contact Center Pro, catering to mid-market and enterprise businesses with omnichannel support, workflow integrations and advanced analytics.

GoTo Resolve features include self-healing alerts that autonomously identify and fix potential IT issues, and custom script alerts that allow users to build personalized device monitoring. Finally, GoTo Connect offers a new advanced reporting and analytics dashboard for a comprehensive view of the customer journey and interaction data.

“GoTo prides itself on creating innovative solutions to real-world problems. We’re delivering on our promise of making IT and business communications effortless and exceptional with the announcement of new cutting-edge AI innovations and more than 60 new capabilities,” said Olga Lagunova, chief product and technology officer, GoTo. “These enhancements empower businesses and employees to excel with new AI-powered features, build customer trust, create advocates and enhance team performance.” 

These newest innovations and offerings further establish GoTo as an essential partner that helps businesses boost productivity and deliver an improved customer and employee experience.



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MSPToday Editor

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