Grow Your MSP By Helping Clients Retain and Acquire Customers

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In the eyes of many clients, managed services have become almost a commodity. When asked how they differentiate themselves in the market, most MSPs say, "we are a security-focused MSP with great customer service." While this is a great answer, most MSPs have the same answer.

This discussion will highlight how MSPs are finding success by leveraging technology roadmaps to differentiate themselves from other MSPs in their markets. We will focus on how you can become a more valuable resource to your clients by supporting their most important initiatives. Your clients are not waking up each morning thinking about how many IT tickets will get solved that day.

They are thinking about getting new customers, keeping existing ones, retaining employees and leveraging their partner and vendor relationships. When you can leverage technology to help them solve these business objectives they will see you as their vCIO and not just the "IT Guy".

Our panel of experts will dive in on your clients' needs to retain and acquire customers and how you can enhance your value by helping them leverage technology to impact those objectives.

What Attendees will learn:

• Why are your clients worried about the customer experience
  they are providing
• Examples of what a successful customer experience
  strategy looks like
• What can you do as the MSP to help your clients deliver
  a better customer experience
• How this approach can differentiate you from other
  MSPs in your market

Who should attend:

• Leaders of IT MSPs
• Account Managers and vCIOs of MSPs
• Marketing leaders of MSPs

Presenters: 
Basil Malik
CRM Practice Director
Net at Work

Igal Rabinovich
Director of Partner Success
Net at Work