GoTo and Intel Unify Remote Endpoint Management with LogMeIn Rescue Integration

GoTo and Intel Unify Remote Endpoint Management with LogMeIn Rescue Integration

By Greg Tavarez

Managing out-of-band devices poses a distinct challenge for IT teams as it often entails navigating through a complex landscape of diverse solutions, workflows and varying degrees of end-user involvement.

Out-of-band devices refer to components or systems that operate independently of the primary communication network, serving as a backup or alternative means of connectivity. These devices are crucial for maintaining operational continuity, especially in scenarios where the primary network may face disruptions or failures.

To effectively manage out-of-band devices, IT professionals must deal with a mix of technologies and protocols that often require unique attention and expertise. This complexity arises from the diverse nature of out-of-band solutions, which can include remote management interfaces, dedicated communication channels, or backup systems designed to ensure accessibility even during network outages.

Consequently, the management of these devices demands a nuanced understanding of disparate technologies and workflows, making it a multifaceted task that requires meticulous planning and execution. The varying levels of end-user involvement further compound the challenge, as IT teams need to strike a balance between empowering users to troubleshoot and ensuring that critical systems remain secure and functional in out-of-band scenarios.

Enter GoTo and Intel.

GoTo, a provider of IT management, support and business communication solutions, and Intel announced a collaboration to streamline remote endpoint management. This first-to-market integration of Intel vPro with Intel Endpoint Management Assistant within GoTo's LogMeIn Rescue platform simplifies IT support for businesses with Intel-powered devices, regardless of their physical location or operating state.

The new integration removes the need for juggling multiple applications and tools. IT teams can now manage and support both in-band and out-of-band Intel vPro devices directly within the familiar LogMeIn Rescue interface.

“Using the newest Intel vPro Platform technology native integration with LogMeIn Rescue, IT teams will experience heightened productivity through a streamlined, single-pane-of-glass operation that includes robust out-of-band support capabilities, beyond the firewall, regardless of their physical location,” said Carla Rodriguez, Intel vice president and general manager of client software ecosystem, Client Computing Group.

Here are the key benefits of this integration.

IT teams can access, manage and troubleshoot Intel vPro devices directly within LogMeIn Rescue, eliminating the need for switching between multiple tools. IT teams can perform advanced tasks like BIOS updates, driver management, and hardware diagnostics even on powered-off or unresponsive devices, ensuring faster resolution times.

Streamlined workflows and centralized reporting help IT teams work faster and more efficiently, boosting overall productivity, and IT teams can leverage Intel vPro's built-in security features to protect devices and data from unauthorized access.

“With Intel vPro natively paired with the enterprise remote support toolset of Rescue, which includes powerful remote control, system diagnostics, scripting and more, we’ve made it fast and seamless to solve any problem from a single solution,” said Olga Lagunova, Chief Technology Officer at GoTo. “Customers around the world already know and trust Rescue and Intel – and this is just the beginning.”

The new integration is available immediately to LogMeIn Rescue customers with Intel vPro-based devices. GoTo and Intel are committed to continuous improvement and plan to add further capabilities and functionalities in the future.

Edited by Alex Passett
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MSPToday Editor

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