MSPs often face challenges in automatically detecting and preventing unauthorized activities within customer SaaS applications. The reason being? Well, businesses reliance on cloud-based solutions. The dynamic nature of these environments makes it challenging for MSPs to stay ahead of potential threats. (And taking the manual monitoring and intervention approach can be time-consuming and may result in delays in identifying and responding to unauthorized access or malicious activities.)
SaaS Alerts addresses these challenges by offering a purpose-built platform that leverages technology to automate the detection and prevention of unauthorized activities. This provides MSPs with a streamlined and efficient solution for enhancing the security of their clients' SaaS applications.
Sounds great for MSPs looking to automate detection and prevention, sure. The downside is that MSPs using SaaS Alerts were previously limited to monitoring core SaaS business applications such as Microsoft 365, Google Workspace, Salesforce, Slack and Dropbox, in addition to certain RMM and IT documentation platforms. This doesn’t mean results were not living up to expectations, though; MSPs utilizing SaaS Alerts were boosting their monthly recurring revenue, or MRR, by $2 to $6 per user each month, achieving up to a 91% gross margin.
But SaaS Alerts wanted to expand beyond core applications, allowing MSPs to further increase their MRR.
Enter App Wizard, the latest update to the SaaS Alerts platform.
App Wizard allows MSPs to integrate SaaS Alerts with any SaaS business application having a viable API. “Viable API” refers to SaaS business applications that expose an API interface and reference documentation for their customers that wish to interact directly with application data. The SaaS product must also log specific security information which can be used by SaaS Alerts to correlate user account behavior within the SaaS Alerts security, orchestration, automation and response, or SOAR, platform.
With that said, the enhancement that comes with App Wizard strengthens the cybersecurity postures of customers by allowing MSPs to provide the same degree of monitoring and alerting for these applications as they do for core SaaS business applications.
With App Wizard, MSPs can underscore the significance of monitoring applications such as ServiceNow or SmartSheets to their customers. They can emphasize that no other service can match its capability to track user behavior within these applications, covering details such as login activities, locations, viewed content and data extraction.
This level of detail and oversight is invaluable and provides a level of protection against cyberthreats that hasn't been available until now.
"MSPs have consistently asked for the ability to oversee more than just fundamental SaaS business applications since our initial launch," said Jim Lippie, CEO of SaaS Alerts. "The introduction of App Wizard responds to our customers' needs and fills a void in the cybersecurity market.
Edited by
Alex Passett
