Kyndryl's Latest Service Puts Customers in Control of Business Metrics

Kyndryl's Latest Service Puts Customers in Control of Business Metrics

By Greg Tavarez

The conventional one-size-fits-all strategy for overseeing and gauging digital workplace experiences falls short in addressing the intricate and ever-changing demands of modern businesses.

Look at it this way. As organizations navigate a dynamic landscape marked by diverse customer preferences and technological advancements, a more nuanced and adaptable approach becomes imperative.

The surge of novel cloud and AI-driven workplace capabilities does not help because organizations find themselves struggling with the challenge of effectively extracting and documenting the maximum value from these solutions.

Tailoring digital workplace solutions to the unique requirements of each business, acknowledging the intricacies of their operations and staying attuned to the tech ecosystem (which always seems to be evolving) is key for ensuring not just adequacy, but excellence in customer experiences.

Kyndryl, an IT infrastructure services provider, has a unique approach for measuring and monitoring the digital employee experience. This then provides companies with a better and clearer understanding of how new technologies improve productivity, employee engagement and bottom-line growth.

That approach is Kyndryl Experience Management as a Service, an end-to-end digital workplace capability that helps customers effectively plan, implement, and derive tangible business outcomes from their technology services.

Kyndryl's versatile Experience Management as a Service approach utilizes a differentiated model that is more dynamic than standardized competitive offerings because it provides customers greater freedom of choice via a modular implementation model, rather than locking them into a pre-packaged solution.

Kyndryl's new services leverage the design-led collaboration of Kyndryl Vital, know-how and expertise of Kyndryl Consult and integrated AIOps and automation of Kyndryl Bridge. Kyndryl Vital offers collaborative solutions for intricate business challenges. Kyndryl Consult accelerates digital transformation by aligning business outcomes with the technology that drives them. Kyndryl Bridge gives enterprises visibility across their technology estates with actionable insights that help understand, predict and act for better business outcomes.

Together, the three provide customers with a seamless approach to envisioning, designing adopting, managing and continuously optimizing their technology environments. Additionally, Kyndryl Vital and Kyndryl Consult experts are available and ready to begin helping customers co-create the right design and architecture for their business; select services tailored to their specific requirements; and rapidly benchmark, recalibrate and deploy new capabilities based on changing requirements.

"Customers want a flexible approach that is tailored to their requirements and improves their ability to manage, measure and derive value from the technology services they rely upon to achieve their business objectives," said Ivan Dopplé, Kyndryl Senior Vice President, Global Digital Workplace Services Practice.

Kyndryl is ready to meet customers where they are on their digital observability journey.

Edited by Alex Passett
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MSPToday Editor

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