Akamai Updates Deliver Higher Level of Service

Akamai Updates Deliver Higher Level of Service

By Greg Tavarez

Widening attack surfaces are posing a challenge for organizations as they struggle to keep their networks secure from the growing number of cyber threats. The financial services industry is facing an unprecedented level of risk, as attackers look to exploit vulnerabilities and gain access to valuable financial information. According to a report from Akamai, the cloud company that powers and protects life online, there is a significant increase in web applications and API attacks, with a 257% rise year-over-year.

As the threat of cyberattacks continues to grow, it is important for organizations to invest in robust cybersecurity solutions to protect their networks and data. One such solution is Akamai's enhanced managed security service program, which it recently announced (along with premium service offerings).

Akamai’s enhanced managed security services help customers realize new benefits, including access to more Akamai experts and assistance. Now, technical advisory hours with engagement managers and support delivery managers are included with no overage charges. Also included are off-hours configuration assistance, Akamai University seats, and quarterly customer business reviews.

These benefits are offered at the same price with more value. Akamai's Managed Security Service basic package price remains the same. Pricing per any additional app and API protector with advanced security management managed policy, bot manager premier managed endpoint, and price per managed page integrity configuration are reduced.

Furthermore, Akamai's premium service provides customers with personalized support and faster escalation paths.

The premium Managed Security Service includes 24/7 access to experts who have customer-specific information to drive better outcomes and increased communication from subject matter experts. Customers also have access to enhanced site monitoring and a customer-specific security incident and event management view in the SOCC dashboard. The service also offers regular reviews with Akamai experts to collaborate and exchange information.

“Our customers have asked for higher levels of service, which is what we're delivering with Akamai's managed security service and premium offerings," said Roger Barranco, Vice President of Support Services at Akamai. "We're partnering with our customers in a way that augments the availability of highly skilled proactive cybersecurity professionals."

With the latest security service program and premium offerings by Akamai, a comprehensive security solution is provided to businesses looking to safeguard their digital assets against sophisticated cyber threats.

Edited by Alex Passett
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MSPToday Editor

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