8x8 Steps Up Its Channel Game With Enhanced Microsoft Teams Offering

8x8 Steps Up Its Channel Game With Enhanced Microsoft Teams Offering

By Matthew Vulpis

8x8, an integrated cloud communications platform provider, unveiled an exclusive edition of a Microsoft Partner program that enables enterprises adopting Microsoft Teams to reduce communication costs and improve employee productivity with a highly resilient global telephony solution.

According to a Gartner report, “By 2024, 20% of total Microsoft Teams active users will adopt telephony services for external calling on Teams.” Many of these enterprises are turning to trusted channel partners for guidance as they move to the cloud and drive digital transformation efforts to meet new work from anywhere requirements.

Leveraging 8x8 Voice for Microsoft Teams, the new 8x8 XT edition combines 8x8's Direct Routing as a Service technology, Public Switched Telephone Network (PSTN) connectivity, Azure-based managed SBC as a Service, domestic DIDs, nationwide calling, HD Audio, and Secure Voice all in a single package.

“Communication and collaboration is key to every organization, but every team does it differently which is why 8x8 offers highly resilient, Direct Routing as a Service technology to support every employee across the enterprise,” said Hunter Middleton, Chief Product Officer at 8x8. “From the back-office staff to contact center agents, 8x8’s highly-differentiated solutions for Microsoft Teams enable enterprises to engage with customers effortlessly while providing easy-to-use, sophisticated telephony and customer engagement capabilities globally.”

In what is described as a premium program, designed to serve large, distributed enterprises, this new premium offer includes:

  • Exclusive access to sell the new 8x8 XT edition.
  • Volume-based incentives and rebates.
  • Executive forums to discuss 8x8 strategy and products.
  • Increased Microsoft partner profitability through incremental services.

"As a leading provider of digital workspace solutions and a Microsoft Gold Partner, our customers expect us to provide integrated solutions that not only meet their communication needs but also enhance both employee and customer experiences," said Brian Campbell, Director, Digital Experience - Collaboration and Workspace at CDW. "Offering 8x8 Voice for Microsoft Teams enables us to deliver even more value to our Teams customers, while the new partner program provides the resources and benefits to maximize revenue opportunities.”

“With operations in the US, Mexico, Europe, and elsewhere, having a reliable global solution is vital for our business and allows our employees to consistently provide positive customer experiences,” said Chris Geryol, IT Infrastructure and Operations Leader at nVent, a high-performance electrical company. “8x8 Voice for Microsoft Teams is a cost-effective solution that has improved efficiency and productivity for our team, eliminating the need for multiple, disparate systems. All in all, we have had a very positive experience with the solution.”

8X8 continues to announce new customers, including Radian, which provides industry-leading mortgage and real estate products and services. As part of their digital transformation initiative, they chose 8x8 XCaaS and 8x8 Voice for Microsoft Teams to support over 17,00 employees.

Think Research Corporation provides knowledge-based digital health software solutions to a clinical audience of more than 300,000 doctors, nurses, and pharmacists in over 13,000 healthcare facilities in five continents. By implementing the full power of 8x8 XCaaS with Voice for Microsoft Teams and CPaaS SMS API, Think Research will enhance the overall customer experience as they improve agent efficiency and productivity, using new channels to confirm appointments and recruit beta testers for drug trials and new therapies.




Edited by Erik Linask
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