Many businesses simply don't have the resources, time and money to run their IT operations and networks in-house. Turning to a managed service provider (MSP) to handle data and systems can help reduce costs and beef up technology capabilities and scalability.
Choosing the right MSP may seem like a daunting task but thankfully there are a number of criteria organizations can consider when evaluating their options. Of course, selecting a provider with solid experience and recommendations is a good starting point. Businesses should also evaluate if they have specific networking and service needs and choose an MSP that can support that specific criteria.
Additionally, there are a number of other considerations when selecting a service provider. Many MSPs are "hands-on," and will come into a business and craft a bespoke, custom solution to meet the specific needs of the client. Other MSPs take a "hands-off" approach with minimal face time and interventions, and this may be a better choice for some businesses that just want a few general types of services.
A good MSP will offer consistent levels of service throughout all aspects of the project. This includes communications, delivery of services and continuity. Likewise, a trustworthy MSP will continually seek new ways to better serve clients' needs. Security is a major part of consistency and goodwill, and should be the cornerstone of any MSP's service package.
Flexibility is another attractive trait when choosing an MSP and that includes a service provider's willingness to work with clients' changing devices, environments and integrations. Uninterrupted service, with some type of 24/7 monitoring in cases where it is warranted, is also a major selling point for any MSP.
Of course cost is a key factor in any type of technology decision and choosing an MSP is no exception. A variety of pricing models are available, including fixed costs or plans based on the number of devices and/or users. Other options include pricing for monitoring only, or tiered or value-based pricing plans.
Ultimately, businesses need to determine their technology needs and how an MSP can offer them the best value. Once a roadmap is laid out, an organization can evaluate a variety of MSPs and determine which one will be the best fit for their long-term plans and goals.
Edited by
Luke Bellos
