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AI, Automation at Heart of Ericsson Managed Services Center

By Maurice Nagle

Artificial Intelligence remains a relatively untapped frontier, from the contact center to your network core. As such, service providers around the globe are galvanizing efforts to explore the depth of potential this exciting new arena can offer.

Ericsson announced a new managed service center in Turkey that is focused on assisting service providers with high value engineering and design solutions underpinned by next gen technology like AI and ML.

In order to meet the requirements of the rigorous R&D, Ericssonwill expand its workforce to build out its Application, Development and Maintenance suite. With the Ericsson Operations Engine, service providers gain access to the tools necessary to equip zero-touch, fully automated, cloud-native, data driven capabilities and create a future digital roadmap.

The center will boost the Ericsson managed services portfolio with a spectrum of AI-driven solutions and empower service providers with the programmability, agility and access required to deliver on the promises of digital transformation.

Isil Yalcin, President and Head of Ericsson Turkey noted, “As service providers undergo digital transformation, they are increasingly turning to AI and automation to achieve the agility they need to be the first in the market with new services. Through the establishment of the new center, Ericsson will increase its ecosystem and complement its AI and automation offering by hiring experts to equip our customers with the tools needed for today’s technological landscape.”

MSPs will play a pivotal role in the proliferation of AI, and Ericsson is embracing an era of opportunity.

Is AI in your operations?




Edited by Maurice Nagle
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