AI, Automation at Heart of Ericsson Managed Services Center

MSP TODAY NEWS

AI, Automation at Heart of Ericsson Managed Services Center

By Maurice Nagle

Artificial Intelligence remains a relatively untapped frontier, from the contact center to your network core. As such, service providers around the globe are galvanizing efforts to explore the depth of potential this exciting new arena can offer.

Ericsson announced a new managed service center in Turkey that is focused on assisting service providers with high value engineering and design solutions underpinned by next gen technology like AI and ML.

In order to meet the requirements of the rigorous R&D, Ericssonwill expand its workforce to build out its Application, Development and Maintenance suite. With the Ericsson Operations Engine, service providers gain access to the tools necessary to equip zero-touch, fully automated, cloud-native, data driven capabilities and create a future digital roadmap.

The center will boost the Ericsson managed services portfolio with a spectrum of AI-driven solutions and empower service providers with the programmability, agility and access required to deliver on the promises of digital transformation.

Isil Yalcin, President and Head of Ericsson Turkey noted, “As service providers undergo digital transformation, they are increasingly turning to AI and automation to achieve the agility they need to be the first in the market with new services. Through the establishment of the new center, Ericsson will increase its ecosystem and complement its AI and automation offering by hiring experts to equip our customers with the tools needed for today’s technological landscape.”

MSPs will play a pivotal role in the proliferation of AI, and Ericsson is embracing an era of opportunity.

Is AI in your operations?




Edited by Maurice Nagle
SHARE THIS ARTICLE
Related Articles

New Research Shows Businesses Unprepared as Cyber Attacks Increase

By: Stefania Viscusi    9/24/2021

A recent poll conducted by Deloitte also found that 86.7 percent of C-suite and other executives expect the number of cyberattacks targeting their org…

Read More

CloudMile Celebrates Google Cloud MSP Status

By: Luke Bellos    9/23/2021

CloudMile has met the requirements to be an official Google Cloud Managed Services Provider, further cementing the company as an MSP leader in Singapo…

Read More

Datto Introduces New Enhancements to Autotask PSA

By: Luke Bellos    9/23/2021

Datto has included a number of new co-manageable features to enhance the performance and functionality of Autotask PSA.

Read More

PlexTrac's New MSSP Partner Program to Help Workflow Reporting and Collaboration

By: Laura Stotler    9/22/2021

PlexTrac has announced a new MSSP Partner Program, designed to help partners better leverage its platform for cybersecurity workflow and reporting. Th…

Read More

Managed Services Provider Frontline Management Services Acquires LOGICFORCE

By: Tracey E. Schelmetic    9/17/2021

Legal IT consulting firm LOGICFORCE has been acquired by Frontline Management Services, a provider of managed services for the legal profession. With …

Read More