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Ballast Services Adds Secure Remote Monitoring to Service Portfolio

By Tracey E. Schelmetic

Today's workforce had already been evolving to a "work from anywhere" model, the COVID-19 pandemic has sped up the process and made it more critical than ever. Companies today are relying on their employees’ ability to work from home for survival. Managed services for remote telework, unified communications and collaboration and even remote call center are more important than ever as companies invest in new services to reduce evolving risk. At the same time, tools to monitor and manage these critical services are more necessary than ever. Business continuity is critical, as are monitoring for threats from hackers and fraudsters.

Tampa, Florida-based Ballast Services recently announced the addition of secure remote monitoring and management "RMM" services to strengthen its service portfolio, enabling customers to improve and protect their vital information technology. The new services include proactive infrastructure and security monitoring, security policy enforcement, critical vulnerability patching, anti-virus, malware defense, and employee security awareness training.

"Ballast's secure RMM services are an essential extension to our existing advisory and professional services,” said Keith Archibald, CEO of Ballast Services, in a statement. “Our customers are challenged with the constant evolution of technology and cybersecurity threats. These challenges require proven technical expertise, proactive monitoring systems, and advanced processes. We absorb that burden, enabling our customers to focus on operating their business.”

Ballast said that its "service only" approach is its differentiator: it enables customers to leverage the company's unbiased recommendations for the best technology solutions for their business.

"The Ballast team is empowered to recommend, build and operate the best technology solutions,” said Leslie Rudolph, COO of Ballast Services. “Our customers have greatly benefited from our advisory and professional services and we are very pleased to now offer 24x7 secure RMM services. Through these critical services, we help customers quickly adapt to today's dynamic IT challenges and improve the reliability and security of their business.”

To learn more about how managed service providers (MSPs) can help your business, make plans to attend MSPEXPO, part of the #TECHSUPERSHOW series. MSPEXPO has been designed to help service providers understand how they can drive more recurring revenue, increase the valuation of their companies, grow their networks and deliver better customer service. It will also help companies looking for MSP partners to understand how MSPs can help them grow. The show will take place from February 9th to 12th, 2021, in Miami Beach, Florida. 


Edited by Maurice Nagle

MSPToday Contributor

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