Ballast Services Adds Secure Remote Monitoring to Service Portfolio

MSP TODAY NEWS

Ballast Services Adds Secure Remote Monitoring to Service Portfolio

By Tracey E. Schelmetic

Today's workforce had already been evolving to a "work from anywhere" model, the COVID-19 pandemic has sped up the process and made it more critical than ever. Companies today are relying on their employees’ ability to work from home for survival. Managed services for remote telework, unified communications and collaboration and even remote call center are more important than ever as companies invest in new services to reduce evolving risk. At the same time, tools to monitor and manage these critical services are more necessary than ever. Business continuity is critical, as are monitoring for threats from hackers and fraudsters.

Tampa, Florida-based Ballast Services recently announced the addition of secure remote monitoring and management "RMM" services to strengthen its service portfolio, enabling customers to improve and protect their vital information technology. The new services include proactive infrastructure and security monitoring, security policy enforcement, critical vulnerability patching, anti-virus, malware defense, and employee security awareness training.

"Ballast's secure RMM services are an essential extension to our existing advisory and professional services,” said Keith Archibald, CEO of Ballast Services, in a statement. “Our customers are challenged with the constant evolution of technology and cybersecurity threats. These challenges require proven technical expertise, proactive monitoring systems, and advanced processes. We absorb that burden, enabling our customers to focus on operating their business.”

Ballast said that its "service only" approach is its differentiator: it enables customers to leverage the company's unbiased recommendations for the best technology solutions for their business.

"The Ballast team is empowered to recommend, build and operate the best technology solutions,” said Leslie Rudolph, COO of Ballast Services. “Our customers have greatly benefited from our advisory and professional services and we are very pleased to now offer 24x7 secure RMM services. Through these critical services, we help customers quickly adapt to today's dynamic IT challenges and improve the reliability and security of their business.”

To learn more about how managed service providers (MSPs) can help your business, make plans to attend MSPEXPO, part of the #TECHSUPERSHOW series. MSPEXPO has been designed to help service providers understand how they can drive more recurring revenue, increase the valuation of their companies, grow their networks and deliver better customer service. It will also help companies looking for MSP partners to understand how MSPs can help them grow. The show will take place from February 9th to 12th, 2021, in Miami Beach, Florida. 


Edited by Maurice Nagle

MSPToday Contributor

SHARE THIS ARTICLE
Related Articles

Malwarebytes and Stellar Cyber Shift Security Focus

By: Greg Tavarez    11/30/2022

Malwarebytes and Stellar Cyber set out on a mission to help those teams produce consistent security outcomes across all environments

Read More

Datto MSP Study Reveals Diversity in Operations Enthusiasm for Growth

By: Matthew Vulpis    11/29/2022

MSPs agree that competition is their greatest challenge, and that SMBs continue to adopt cloud services to drive operational efficiency and support th…

Read More

Dell Innovations Shield Data Against Disasters

By: Greg Tavarez    11/29/2022

Dell expanded its data protection appliances and software to help customers better protect their data at a time when cyber risks are higher than ever.

Read More

How Much Does Successful Cyber Security Really Cost?

By: Tracey E. Schelmetic    11/28/2022

The true cost of cyber security includes not only hard dollars spent on technology, but the time to manage security incidents and mitigate damage.

Read More

Cyberattack Protection, Detection, and Recovery with SaaS

By: Greg Tavarez    11/23/2022

DataHawk from Cohesity is a data security SaaS solution that helps customers protect, detect and recover from cyberattacks and ransomware attacks.

Read More