For 15 years, CoreDial has built its cloud communications businesses, with what is now a fully integrated UCaaS and CCaaS solution. While features and functionality are essential to success, CEO Alan Rihm says the company’s biggest area of focus is its more than 800 channel partners. It makes all the sense in the world for company that sells entirely through the channel.
That includes building the partner program, on-boarding new partners, providing the necessary education on the CoreNexa platform, but also ensuring the cloud-based platform’s operational success – without it, the company’s dedication to its MSPs and other channel partners is for naught.
“Of course, we balance features and functions and technology, but really it’s about I we help my partners succeed – that’s what we’ve been doing for a long time,” said Rihm, who was recently named to the Cloud Communications Alliance Board of Directors.
From the development of its CoreNexa UCaaS platform to the integration of the contact center technology it gained through its Voice4Net acquisition, CoreDial has always focused on enabling it partners and helping them deliver high-quality communications solutions to businesses. Today, with millions of businesses working from home in response to the COVID-19 pandemic, the ability to provide reliable communications services through the cloud is more critical than ever.
To ensure its CoreNexa platform is up to the task, Rihm has brought on John Carr as the company’s new senior vice president of cloud services. Carr’s main task will be to lead the teams responsible for management and performance of CoreDial’s platform.
“John’s broad and very relevant expertise and achievements in the communications industry are impressive and we’re confident he’ll excel in this role,” Rihm said.
Carr has held leadership roles at several successful communications companies and brings a track record of managing transformative platforms to CoreDial. He held a similar role at Broadview Networks (which was acquired by Windstream) and, earlier in his career, he was director of engineering at Teleport Communications Group, the country’s first CLEC, until it was acquired by AT&T.
Carr is taking over for Kevin McAllister, who is himself moving into a new role within the company as Principal Engineer, very much in line with a culture Rihm has built within CoreDial that promotes growth opportunity as a parallel to driving partner success.
“Our culture of enabling team members to grow and seek other opportunities within the company means no loss of institutional knowledge,” added Rihm. “Together we’ll continue to focus on building a strong team, improving our processes and technologies, all with the clear goal of delivering the highest quality, most reliable, and feature-rich services to our channel partners and their customers.”
The message from Rihm is nothing if not consistent – his number one priority is CoreDial’s partners.
Growth opportunities for MSPs is the singular focus of MSP Expo, part of the TechSuperShow, including the value they can add to customers by adding UCaaS and CCaaS solutions to their offerings. Coming to the brand new Miami Beach Convention Center, June 22-25, 2021 along with ITEXPO and the rest of the TechSuperShow events, MSP Expo 2021 will focus not only on solution and product offerings, but will feature marketing, customer acquisition, benchmarking and metrics, compliance, and other key areas of business growth for MSPs.
Edited by Erik Linask