Avaya Chosen for New Moxy Hotels to Boost Guest Experiences

By Stefania Viscusi July 24, 2019

The hotel industry has a very specific demand to deliver unique and pleasurable guest experiences for anyone who stays at their locations. When it comes to meeting the needs of today’s increasingly digital and connected consumer, many traditional hotels are failing to deliver.

In response to this need in the market, hotelier Marriot, introduced a new hospitality brand that focuses specifically on bringing experiences to the modern traveler at costs they can afford.

First launched in Italy in 2014, Moxy Hotels has continued to rapidly expand across the globe with travelers seeking workforce efficiency options and hospitality that meets their modern lifestyles.

To continue to deliver on it's guest's needs, Moxy has announced it upgraded the communications infrastructure used at their hotels to offer the best possible service, satisfaction, and efficiency.

Specifically, the hotels are using Avaya IX Workplace unified communications solutions. The offering ensures they’ll be future-ready for growth and communications requirements while also offering reliable service between locations.

Included as part of the integration are Avaya desktop IP phones so workers have UC features and a personalized interface as well as disaster recovery.

Moxy also partnered with Tele-Automation, a hospitality system integrator for the project. The goal was to implement a reliable solution to address their need for an open API, integration with multiple solutions and a way to expand features as needed in the future.

Lowell Beebe-Center, director of operations, Moxy Hotels said, “To date, Avaya and Tele-Automation have been extremely responsive and easy to work with, helping us to realize our business needs through features and solutions enabled on our Avaya IX Workplace platform. The open API scope and expanded integration with a plethora of hospitality vendors have helped allow for us to have a solution that we can expand and enhance as we add to our guest experiences in the future.”

Edited by Maurice Nagle