MSP TODAY NEWS

ImageQuest Dives into Managed Services with Continuum Platform

By Clayton Hamshar

ImageQuest is a relatively young company that started out as an office equipment dealer (OED). The company quickly underwent a transformation into a managed services provider (MSP) and currently offers a comprehensive suite of managed Information Technology (IT) services. Continuum, a channel-exclusive provider of fully integrated managed IT solutions, developed the services that are the basis of ImageQuest’s offerings.

The company leverages a range of services built on the Continuum platform that are vital to helping customers improve technology utilization, effectively scale their business, and unlock substantial new revenue opportunities. Through the platform, ImageQuest is able to offer options such as Remote Monitoring and Management (RMM), a Network Operations Center (NOC) for technical support, Help Desk for outsourced end user support, Continuity247 for Backup & Disaster Recovery (BDR) and Tech Advantage for remote IT project management.

The management of IT systems is increasingly outsourced to service providers, as the cost of maintaining an in-house IT staff that is large enough for a growing business and skilled enough to deal with a wide range of constantly-evolving technology is becoming more and more unwieldy and inefficient. Through the Continuum platform, ImageQuest is able to help organizations deploy highly functional critical IT systems that are supported with top-notch technical assistance and network support to eliminate hindrances to network uptime, security measures and issue resolutions.

Image via Shutterstock

In addition, ImageQuest provides services such as email management, managed security, cloud hosting, IT hardware procurement, 24/7 monitoring and oversight and comprehensive management of servers, desktops and devices. The company’s preventative maintenance procedures and unrestricted support for all hardware and software needs take a massive load off the shoulders of its customers so they are able to focus entirely on their core business processes and not worry about what’s happening under the hood. With better performance and productivity, it's much easier to drive a growing customer base and bring about significant revenue increases.

Continuum has driven a number of advances in ImageQuest’s offerings and capabilities through the provision of its platform services, resulting in this complete transformation from OED to MSP. ImageQuest plans to continue phasing out the old portions of its business and with the incorporation of Continuity247 will reach a level of nearly 100 percent managed services.




Edited by Kyle Piscioniere

Contributing Writer

SHARE THIS ARTICLE
Related Articles

CSPi Vital UCaaS Solution Officially Approved for Cisco Cloud and Managed Services Program

By: Laura Stotler    9/18/2020

The Vital UCaaS solution from CSPi Technology Solutions has been officially approved for Cisco's Cloud and Managed Services Program for Managed Busine…

Read More

Will MSPs See A Boom After COVID Is Done?

By: Special Guest    9/17/2020

The COVID-19 pandemic has done a great deal to change the face of business as we know it. That's for sure. But what exactly does this global change…

Read More

How Your Business Can Benefit From Private LTEs

By: Special Guest    9/15/2020

The Internet is becoming vital in every aspect of our business and personal lives. The Internet has enabled a level of connectivity that we have previ…

Read More

Top MSPs Sound Off: Work From Home During COVID19

By: Special Guest    9/10/2020

The technology industry, like many others in the face of COVID-19, has had to pivot to promote the safety of employees, clients, and the world at larg…

Read More

Managed Services Set to Dominate Security Market over Next Six Months

By: Laura Stotler    9/7/2020

New IDC research shows managed services will make up the largest and fastest growing segment of the security market over the next six months. Growth h…

Read More