Mitel Makes Bold Cloud Play by Enhancing Agent Rewards Program

Mitel has made a significant cloud play, leveraging its installed base of 1.6 million cloud users to enhance its agent rewards program for North America. The company, which specializes in real-time business, cloud and mobile communications has announced it is tripling rewards for its agents in the region in an effort to build out its cloud base even further.

The program has been revamped to simplify and consolidate previous programs in place, and will give reseller agents preferred access to RFP resources, among other benefits. Mitel is aiming to capitalize on strong global growth of its cloud user base, with the number of subscribers nearly doubling from 850,000 in less than a year.

"The move to cloud communications is well underway and Mitel understands that businesses of all sizes seek reliability, flexibility and security as they move forward," said Jon Brinton, executive vice president and general manager of Mitel Cloud Services. "We've made significant enhancements to our cloud partner program to further support resellers and the master agent community as they guide customers toward the most broadly deployed business solution for cloud-based, unified communications."

Those incentives include potential payouts of three times agents’ monthly recurring commissions, as well as improved and simplified access to a variety of tools and resources. Mitel offers a straight-forward path to cloud migration based on customers’ specific needs. The company’s solutions work with public, private, or hybrid cloud configurations and may be customized and bundled to make selling easier for agents.

Master agent Sandler Partners began selling Mitel’s MiCloud communications suite to its nationwide carrier portfolio back in March, and has been pleased with the reliability and scalability of the platform.

"We're consistently hearing from our agents that customers recognize the benefits of moving to the cloud," said Alan Sandler, founder and managing partner of Sandler Partners. "What concerns customers most is finding a way to do so at a pace that's right for them, and they want to ensure they're not handing over critical aspects of their business to non-proven providers—that's why they choose Mitel."