Gartner's Magic Quadrant Shows Verizon is a Leader Among MSS Providers

By Tracy Shevlin

On February 26 2014, analyst, Kelly M. Kavanagh, released the 2013-2014 evaluation of MSS Providers and has placed Verizon as a leader among its peers. In Kavanagh’s analysis, each company was evaluated against an extensive list of criteria regarding their vision and ability to execute in different areas.

According to the report, “this Magic Quadrant, evaluates monitored/managed firewall and intrusion detection and prevention (IDP) functions, as well as log management services, rather than other elements of the services we have listed. Firewall, IDP and log collection form the core of most MSS engagements. The vendors in the Magic Quadrant are evaluated on their ability to support customers with global service requirements.” (Gartner)

The MSS Providers that are analyzed are depicted on the Magic Quadrant and classified as one of the following (Gartner):


“In the Challengers quadrant, Gartner customers are more likely to encounter MSSs that are offered as components of an IT or network service provider's other telecommunications, outsourcing or consulting services. Although an MSS is not a leading service offering for this type of vendor, it offers a "path of least resistance" to enterprises that need an MSSP and use the vendor's main services.”

In this report, the following companies were depicted as “Challengers”:



“Each of the service providers in the Leaders quadrant has significant mind share among enterprises looking to buy an MSS as a discrete offering. These providers typically receive very positive reports on service and performance from Gartner clients. MSSPs in the Leaders quadrant are typically appropriate options for enterprises requiring frequent interaction with the MSSP for analyst expertise and advice, for portal-based correlation and workflow support, and for flexible reporting options.”

In this report, the following companies were depicted as “Leaders”:

Verizon, Dell Secure Works, IBM,  AT&T, Symantec

Niche Players:

“Niche Players are characterized by service offerings that are available primarily in specific market segments, or primarily as part of other service offerings. These service providers often tailor MSS offerings to specific requirements of the markets they serve.”

In this report, the following companies were depicted as “Niche Players”:

Trustwave, Centurylink, Orange Business Services


“Companies in the Visionaries quadrant have demonstrated the ability to turn a strong focus on managed security into high-quality service offerings for the MSS market. These service providers are often strong contenders for enterprises that require frequent interaction with MSS analysts, flexible service delivery options and strong customer service. MSSPs in the Visionaries quadrant have less market coverage and fewer resources or service options compared with vendors in the Leaders quadrant.”

** There were no visionaries listed in this report.

The Magic Quadrant is a proprietary reporting tool published by Gartner, Inc. for market research reports published by Gartner, Inc. in which they analyze a specific industry and provide briefings on each company and a graphic representation of their findings.A detailed analysis of the MSS market and report of each company’s strengths and challenges can be found in the report by Gartner.  

Edited by Cassandra Tucker

Contributing Writer

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