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NexusTek Redefines IT for SMBs with Four-Tiered MSP Offering

By Erik Linask

Every SMB is faced with the challenge of having to do more with less, and the only way to effectively accomplish that is by creating a company that is operationally as efficient as possible.  They understand technology is the answer and are making their purchasing decisions with that in mind:  63% say “increasing productivity” is a technology decision driver.

SMB decision makers also realize the time is now if they intend to succeed in heavily competitive markets against larger companies, and 41% say implementing new technology that will help them become more efficient is their top priority.  That ranks above all other objectives, including identifying new customers. 

But, SMBs also face the struggle of not having large IT teams to handle technology integration, management, and maintenance – much more so that their larger competitors.  Many have only a single IT person, making it impossible for them to go through their digital transformation journeys due to lack of staffing and expertise.  In fact, 44% of SMBs indicate the need for technical training is an impediment to adoption (only cost of entry comes in higher at 46%).

NexusTek, which has built a complete MSP portfolio with a number of acquisitions over the past year, recognizes these challenges around integration, management, pricing, and multi-vendor relationships and has redefined its MSP practice with four managed services plans to eliminate the frustration SMBs feel.  These four new plans are designed to give SMB owners and technology decision makers peace of mind by offering a complete portfolio of affordable, enterprise-grade managed services, including helpdesk, backup, disaster recovery, dedicated engineers, security, network monitoring, and 24/7 support.

NexusTek Essential – Leverages enterprise monitoring and security platforms, best-in-class technology, processes and U.S.-based talent at cost small and medium-sized businesses can afford. With 24x7x365 monitoring and managed security services, recurring hands-on support and IT inventory management, this plan furnishes customers with the expertise and support to maintain operational continuity. The combination of web-based ticketing, tracking, monitoring and reporting creates the technology foundation businesses need to grow.

NexusTek Remote – A comprehensive plan that includes everything in NexusTek Essential, and adds unlimited 24/7/365 helpdesk, on-site emergency response, Microsoft top-tier support, on-demand access to NexusTek’s team of engineers, as well as comprehensive cyber security and data protection solutions.  

NexusTek Dedicated – Clients work with a dedicated engineer who becomes intimately familiar the nuances of their businesses, routinely scheduled hands-on services, as well as 24/7/365 NexusTek Essential services.  Access to a dedicated engineer relieves IT staff of routine management and maintenance, allowing them to focus on other core business needs.  With NexusTek Dedicated, SMBs get complete IT transparency through quarterly technical business reviews, proactive business-specific IT strategies and project planning, and ongoing patch management for applications and equipment. 

NexusTek Complete – NexusTek’s premier managed services combines NexusTek Essential, NexusTek Remote, and NexusTek Dedicated to delivers everything a competitive business needs.  The plan provides the highest level of end-to-end technology management available to SMBs, with critical remote support, unlimited emergency support, a highly-trained on-site engineer, managed security protection and strategic planning.  With NexusTek Complete, SMBs are assured of optimal server and network performance to maximize uptime with high bandwidth, low latency, and built-in failover. 

“We know that without a dedicated IT department to actively monitor networks, devices and applications, an alarming number of companies are dangerously unprepared to prevent network outages, security breaches and other potentially catastrophic incidents,” said NexusTek CEO, Mike Jenner.  “ NexusTek strives to address this need and help businesses from coast to coast harness the transformative power of technology to their advantage.” 

MSPs have the opportunity of a lifetime with the growing IT needs SMBs have – and the lack of resources to handle new technologies.  MSP Expo 2020, taking place in Ft. Lauderdale, Florida, February 12-14, 2020, is the one place where business owners and IT specialists converge to form partnerships, learn about new business strategies, and understand the latest technologies that will allow SMBs to compete effectively.  Don’t miss your chance to be part of the most exciting MSP Expo yet, and if you’re willing to share your MSP experiences, we’d love to hear from you.




Edited by Erik Linask

Group Editorial Director

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