MSP TODAY NEWS

Two Call on ServicePower Field Technicians

By Paula Bernier

ServicePower Inc. has signed managed services contracts with Domestic Appliance Guard and Repair Alliance. Through these deals, the field management solution provider will dispatch its technicians to repair appliances and electronics gear on behalf of these U.K. companies.

“These new clients highlight the confidence the sector has in our managed services capabilities,” said Marne Martin, CEO at ServicePower. “With decades of experience managing employed and contracted repair technicians, they trust our service management experts, and our industry leading field service management software, to provide a great customer experience through faster appointment times and technicians enabled to complete every job onsite.”

Domestic Appliance Guard sells appliances, electronics, and heating services in the U.K. Repair Alliance offers appliances, computer products, and other electronics.

These are just two of many customers of ServicePower, which also offers a fully managed network of third-party service providers to enable rapid and on-demand servicing at peak times and in hard to reach locations across Europe and North America. Other companies that rely upon ServicePower’s credentialed technicians include ADT, AIG Warranty, Electrolux, GE Appliances, John Lewis Partnership, Johnson Controls, and Mitsubishi.

According to market research firm Markets and Markets, the field service industry is expected to grow 17 percent between 2014 and 2019.

In other recent news from ServicePower, the company this month appointed a new chief financial officer and a new chief marketing officer. The CFO is Matt Systak. He has also served as CFO of cloud-based software as a service business EverFi Inc., and as vice president and controller for Rosetta Stone Inc. The new CMO is Samir Gulati. He was most recently vice president of marketing at Appian, and before that was vice president of marketing and business development at Apptix.

This follows news in February that ServicePower was acquired by Diversis Capital and delisted from the AIM market of the London Stock Exchange. ServicePower had double-digit revenue growth and was EBITDA profitable last year.




Edited by Mandi Nowitz

Executive Editor, TMC

SHARE THIS ARTICLE
Related Articles

The 2020 MSP Expo Conference Program Features the Latest Innovations & Best Business Practices for Staying Competitive

By: TMC    8/20/2019

TMC today announced the conference program for MSP Expo being held February 12-14, 2020 at the Greater Fort Lauderdale/ Broward County Convention Cent…

Read More

nexVortex Earns Inc. 5000 Spot for Ninth Year Running

By: Maurice Nagle    8/20/2019

nexVortex announced that for the ninth year straight the managed SIP Trunking and managed hosted voice provider has been named to the Inc. 5000 list o…

Read More

CoreDial Announced as Sponsor for 2020 ITEXPO and MSP Expo

By: TMC    8/8/2019

TMC announced today that CoreDial, a leading provider of cloud communications services, has joined ITEXPO and MSP Expo as a sponsor. The two collocate…

Read More

SkySwitch Brings Vectors 2019 to Orlando to Educate Channel on Rising UCaaS Opportunity

By: Erik Linask    8/6/2019

Skyswitch has announced Vectors 2019, its annual UCaaS user group conference, will take place at the Loews Sapphire Falls Resort in Orlando, Florida, …

Read More

Voyant Adds to Usability of its Customer and Partner UCaaS Portals

By: Erik Linask    7/31/2019

Today, Voyant took its next steps, announcing additional enhancements to its UCaaS portals for increased usability and accessibility for both end user…

Read More