Two Call on ServicePower Field Technicians

By Paula Bernier

ServicePower Inc. has signed managed services contracts with Domestic Appliance Guard and Repair Alliance. Through these deals, the field management solution provider will dispatch its technicians to repair appliances and electronics gear on behalf of these U.K. companies.

“These new clients highlight the confidence the sector has in our managed services capabilities,” said Marne Martin, CEO at ServicePower. “With decades of experience managing employed and contracted repair technicians, they trust our service management experts, and our industry leading field service management software, to provide a great customer experience through faster appointment times and technicians enabled to complete every job onsite.”

Domestic Appliance Guard sells appliances, electronics, and heating services in the U.K. Repair Alliance offers appliances, computer products, and other electronics.

These are just two of many customers of ServicePower, which also offers a fully managed network of third-party service providers to enable rapid and on-demand servicing at peak times and in hard to reach locations across Europe and North America. Other companies that rely upon ServicePower’s credentialed technicians include ADT, AIG Warranty, Electrolux, GE Appliances, John Lewis Partnership, Johnson Controls, and Mitsubishi.

According to market research firm Markets and Markets, the field service industry is expected to grow 17 percent between 2014 and 2019.

In other recent news from ServicePower, the company this month appointed a new chief financial officer and a new chief marketing officer. The CFO is Matt Systak. He has also served as CFO of cloud-based software as a service business EverFi Inc., and as vice president and controller for Rosetta Stone Inc. The new CMO is Samir Gulati. He was most recently vice president of marketing at Appian, and before that was vice president of marketing and business development at Apptix.

This follows news in February that ServicePower was acquired by Diversis Capital and delisted from the AIM market of the London Stock Exchange. ServicePower had double-digit revenue growth and was EBITDA profitable last year.

Edited by Mandi Nowitz

Executive Editor, TMC

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