MSP Today Expert Feature
November 02, 2016

VirtusaPolaris Integrates Arago's HIRO AI Platform


Developments in Artificial Intelligence (AI) and machine learning are giving organizations a new set of tools to use information and communications technology with greater efficiency. Whether it is on the hardware or software side, AI and machine learning are able to process large amounts of data to deliver valuable insights that allow organizations to make informed decisions. VirtusaPolaris, provider of IT consulting and outsourcing services, has formed a partnership with Arago in order to deploy its HIRO AI technology for its Kore Managed IT Solutions Platform.

The Kore Suite of solutions is composed of Collaboration, Intelligence, Mobile and Cloud. The company combines these features to increase productivity levels for organizations, take advantage of the large volumes of data that are being created, and use opportunities mobility provides to have a higher integration of development and operational roles.

The partnership with Arago is going to bring the AI capabilities of the HIRO (Human Intelligence Robotically Optimized) platform to increase efficiency by driving down costs and decreasing resolution times for its global customers.

“Our partnership with Arago marks a milestone in further improving our customer experience. We are continually innovating and working with cutting-edge technology to deliver the maximum value for our clients. By automating routine tasks, we are able to free up resources to focus on innovation and strategy,” said SuvrenduHalder, Vice President, Infrastructure Management Services Practice, VirtusaPolaris.

According to VirtusaPolaris, it can now proactively and cost-effectively manage IT infrastructures through a technology platform supported by optimized processes and solution frameworks. This will improve its cloud infrastructure management, unified communication platforms, collaboration and content management, data management, backup and disaster recovery as well as mobile device management that is part of the Kore Managed IT Solutions.

The first application of HIRO will be to handle infrastructure automation by combining collaborative, human-taught learning with contextual machine learning, which according to Arago will result in the AI solution solving cases 12 times faster than estimated industry averages.

“We are thrilled to equip VirtusaPolaris with our state-of-the-art artificial intelligence. HIRO goes beyond pre-fabricated solutions by combining human-taught knowledge with machine learning. Through this approach, HIRO continuously optimizes its solutions and adapts to new technologies in any environment,” said Alfred Ermer, COO of Arago.

The HIRO platform is a German engineered AI with contextual learning adaptive process optimization to accelerate human resources and organizations. It is able to gather information from many different channels to build and maintain the necessary expertise for achieving remarkable automation rates through the entire IT stack. Once it finds a solution, it retains the acquired knowledge so if the same problem should come along in the future, it will be able to solve it without additional input.




Edited by Alicia Young




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